Motorola SURFboard SVG2501U - Manual (Page 29)

B
Troubleshooting • Solutions
SVG2501 Series Wireless Voice Gateway • User Guide 20
550885-001-a
A
Troubleshooting
If the solutions listed here do not solve your problem, contact your service provider.
Before calling your service provider, try pressing the Reset button on the rear panel of
the SVG2501.
Note: Press RESET on the rear panel to restore the default settings. You will lose your
custom configuration settings, including Parental Control, Firewall, and Advanced
settings.
Resetting the SVG2501 may take 5- to 30 minutes. Your service provider may ask for the
status of the lights as described in
Front Panel LEDs and Error Conditions .
Solutions
Table 2 – Troubleshooting Solutions
Gateway Problem Possible Solution
Power LED is off
• Check that the SVG2501 is properly plugged into the electrical
outlet.
• Check that the electrical outlet is working.
• Press the RESET button on the rear panel.
Cannot send or
receive data • On the front panel, note the status of the LEDs and refer to Front
Panel LEDs and Error Conditions to identify the error. If you have
cable TV, check that the TV is working and the picture is clear. If
you cannot receive regular TV channels, the data service will not
function.
• Check the coaxial cable at the SVG2501 and wall outlet.
Hand-tighten if necessary.
• Check the IP address. Follow the steps for verifying the IP
address for your system. Call your service provider if you need an
IP address.
• Check that the Ethernet (or USB) cable is properly connected to
the SVG2501 and the computer.
• If a device is connected via the Ethernet port, check the ONLINE
LED to verify connectivity.