Charm, Support, Led diagnostic codes – McDATA ULTRANETTM EDGE STORAGE ROUTER 3000 User Manual

Page 324: Charm -12 support -12 led diagnostic codes -12

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McDATA UltraNet Edge 3000 User Guide

User Interface Commands for the UltraNet Edge 3000

CHARM

The charm user interface provides statistical and informational data
pertaining to the CHARM ATM/POS WAN interfaces. For further
information on the CHARM user interface commands, refer to the
“CHARM Commands” chapter in the UltraNet Edge Storage Router
Command Reference
. The following sections highlight the commands
useful for troubleshooting.

charm ifstats

This command displays the statistics regarding the CHARM
ATM/POS WAN interfaces. The AdminStatus and OperStatus
should state Up in normal working conditions.

charm phy stats

This command displays the statistics regarding the CHARM
ATM/POS physical interfaces.

charm stats

This command displays statistical information about individual
Virtual Circuits (VCs) for a CHARM ATM/POS interface.

SUPPORT

The support command is an “all-in-one” command. It should be used
when a problem needs to be escalated to McDATA for support.

support -o <filename>

Once the support -o command is issued, the following commands
will be executed and the output will appear on your monitor. Execute
this command from either a telnet or serial connection.

The output for the support -o command will be sent directly to the
specified file indicated within the brackets ( <filename> ).

tm.0x10> support -o <filename>

NOTE:

Using the support command without the “-o <filename>” extension

may cause the UltraNet Edge 3000 to hang.

LED Diagnostic
Codes

This section provides the diagnostic codes that read out in the
Alphanumeric messages window

on the front of the UltraNet Edge

3000 (see Figure 2-4 and Table 2-9 in Chapter 1 for more detail).

----

MPC107 initialization failed

B001

UART initialization failed

B002

First access to main memory failed

B003

ROM copy into RAM failed

B004

Kernel uncompression failed

B005

Jump to vxWorks kernel failed

V001

Cache library initialization failed

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