Mitel SX-2000 User Manual
Mitel Phones
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Table of contents
Document Outline
- Product Overview
- Supporting Applications
- Voice over IP (VoIP)
- Business/Commercial/Institutional
- Hotel/Motel
- Assisted Living
- Call Management
- ACD TELEMARKETER® Application
- Automated Attendant
- MITEL MyAttendant
- FAX Tone Detection
- Centralized Attendant
- Centralized Voice Mail
- Tenanting
- MITEL Application Interface (MAI) Package
- Data Switching
- NuPoint Messenger
- MiteI Express Messenger
- MITEL TAPI Desktop Software
- Mitel Networks 6100 Contact Center Solutions
- Mitel Networks 6500 Speech-Enabled Applications
- ISDN Support
- SX-200 MyAdministrator
- System Fail Transfer
- Configuration
- About the Main Control Card
- SX-200 EL System Configuration
- SX-200 ML System Configuration
- SX-200 ML (FD) System Configuration
- SX-200 RM Peripheral Cabinet
- SX-200 LIGHT Peripheral Cabinet
- Peripheral Interface Cards and Modules
- Digital Control and Digital Services Cards and Modules
- SX-200 Wall Mount Bracket
- SX-200 SPINE Bay
- SX-200 SPINE Modules
- Power Supplies
- System Fail Transfer
- Peripherals
- Introduction
- Mitel Networks 5000 Series IP Phones
- Attendant Consoles
- SUPERSET 4000 Series Telephones
- Line Keys
- Speed Call Keys
- SuperKey
- Program Key
- Flash Key
- Hold Key
- Microphone key
- Speaker key
- Softkeys
- Liquid Crystal Display (LCD)
- Message Waiting Lamp
- Handset, Speaker, and Ringer Volume Control
- Ringer Pitch Control
- Line Status Indicators
- Headset Port
- SUPERSET 4001 Telephone
- SUPERSET 4015 Telephone
- SUPERSET 4025 Telephone
- SUPERSET 4090 Telephone
- SUPERSET 4125 Telephone
- SUPERSET 4150 Telephone
- Programmable Key Modules
- Interface Modules
- DSS/BLF Interface Unit
- Music-On-Hold/Pager Unit (DMP)
- Datasets
- SMART-1® Devices
- Digital Line Monitor (DLM)
- MITEL Express Messenger Voice Mail
- NuPoint Messenger Voice Mail
- Feature Description
- Feature Categories
- Abbreviated Dial
- Access Codes - Global Find
- Account Codes
- Account Codes - Verified
- Account Codes - Verified (Special DISA)
- Add Held
- Analog Networking
- Attendant Abbreviated Dial Number Entry
- Attendant Access (Dial 0)
- Attendant Advisory Message Setup
- Attendant Alarm Readout
- Attendant Automatic Overflow
- Attendant Bell Off
- Attendant Busy Override
- Attendant Callback - Busy/No Answer
- Attendant Call Forward Setup and Cancel
- Attendant Call Selection
- Attendant Call Splitting and Swapping
- Attendant Calls Forwarded On No Answer
- Attendant Conference
- Attendant Console Display Language
- Attendant Console Handset and Headset Receiver Volume Control
- Attendant Console Last Call Retrieve
- Attendant Console LCD Display
- Attendant Console LDN Keys
- Attendant Console Lockout
- Attendant Console Macro Keys
- Attendant Console Set Paging - Directed, Group, or All Set
- Attendant Date and Time Setup
- Attendant Default Call Positions
- Attendant Destination (DEST) Key
- Attendant Directed Call Pickup
- Attendant Direct Trunk Select
- Attendant DISA Code Setup
- Attendant Do Not Disturb (DND) Setup, Cancel or Override
- Attendant Emergency Call (911) Detection
- Attendant Extension Busy-Out
- Attendant Flash Over Trunk
- Attendant Function Access
- Attendant Hold Positions
- Attendant Implicit New Call
- Attendant Individual Directory Number
- Attendant Interposition Calling and Transfer
- Attendant Lockout Alarm
- Attendant Message Waiting Setup and Cancel
- Attendant Multi-New Call Tone
- Attendant New Call Ring
- Attendant Night/Day Switching
- Attendant Paging Access
- Attendant Paged Hold Access
- Attendant Serial Call
- Attendant Source Key
- Attendant Timed Recall
- Attendant Tone Signaling
- Attendant Training Jacks
- Attendant Transfer To Campon
- Attendant Transparent Multi-Console Operation
- Attendant Trunk Busy-Out
- Attendant Trunk Group Status Display
- Auto - Answer
- Auto - Hold
- Automated Attendant
- Automated Attendant - Auto-Attendant Group
- Automated Attendant - Default Destination
- Automated Attendant - Front End Recording
- Automated Attendant - Illegal Number Handling
- Automated Attendant - Prefix Digits
- Automated Attendant - RAD Operation
- Automated Attendant - Resource Allocation
- Automated Attendant - Vacant Number Routing
- Automatic Call Distribution (ACD)
- ACD - Path
- ACD - Positions
- ACD - Displays
- ACD - Longest Idle Agent
- ACD - Mobility
- ACD - Predictive Overflow
- ACD - Printed Reports
- ACD - Real Time Event
- ACD - Recorded Announcements
- ACD - Sets
- Automatic Number Identification (ANI) on Outgoing Trunks
- Automatic Number Identification (ANI) / Dialed Number Identification Service (DNIS) on Incoming T...
- Automatic Number Identification (ANI) on Outgoing Trunks
- Automatic Route Selection (ARS)
- Background Music
- BRI Card Support
- Broker’s Call (Station Swap)
- Broker’s Call With Transfer (Transfer With Privacy)
- Busy Lamp Field
- Calculator
- Call Forwarding
- Call Logging
- Call Park from Single-line Sets
- Call Park from Multi-line Sets
- Call Park System Orbit
- Call Rerouting
- Callback
- Campon
- Campon Priority Over Call Forward Busy
- Campon Warning Tone
- Centralized Attendant
- CENTREX Compatibility (Double Flash Over Trunk)
- CENTREX Compatibility (Single Flash Over Trunk)
- CLASS (Custom Local Area Signaling Services) for Analog Telephones
- CLASS (Custom Local Area Signaling Services) for Digital Sets
- Class of Restriction (COR)
- Class of Service (COS)
- Clear All Features
- CO Line Group Key
- CO Line Key
- CO Line - Select Direct
- CO Line Type - Direct Access - Bypass Key System Toll Control
- Conference
- Conflict Dialing
- Consoleless Operation
- Contact Monitor
- Customer Data Entry (CDE)
- Customer Data Entry - Default Data
- Customer Data Entry - Range Programming
- Customer Data Print
- Data: Abbreviated Dial For ADL Calls
- Data: Account Codes
- Data: Associated Data Line (ADL)
- Data: ADL Hotline
- Data: ADL Speed Call Originate
- Data: Associated Modem Line (AML)
- Data: Auto Answer
- Data: Automatic Data Route Selection (ADRS)
- Data: Hunt Groups
- Data: Modem Pooling
- Data: Modem Pooling Queuing
- Data: Peripherals
- Data: Security
- Data: Station Message Detail Recording (Data SMDR)
- Data: Station Queuing
- Data Transceiver (DTRX)
- Data: DTRX Call by Name
- Data: DTRX Call Originate/Disconnect
- Data: DTRX Help
- Data: DTRX Hotline
- Data: DTRX Messages
- Daylight Savings Time Adjustment
- Device Interconnection Control
- Dial Tone Disable
- Dial Tone - Discriminating
- Dictation Trunks
- DID/Dial-in/Tie Intercepts
- Digit Translation
- Direct-in Lines (DIL)
- Direct Station Page/Busy Lamp Field
- Direct Station Select (DSS) Key
- Direct Station Select/Busy Lamp Field (DSS/BLF)
- Direct Station Select/Busy Lamp Field (DSS/BLF) Call Pickup
- Direct Station Select/Busy Lamp Field (DSS/BLF) Interface Unit
- Direct to ARS
- Direct Trunk Select
- Disconnect Alarm
- Display Caller ID on Non-Prime Lines
- Display Keys
- Do Not Disturb (DND)
- DTMF-To-Rotary Dial Conversion
- Emergency Call Handling
- Emergency Calls (911) - Detection and Reporting to Attendant Consoles
- Emergency Calls (911) - Detection and Reporting to Display Sets
- Emergency Calls (911) - Reporting to PSAP
- Expensive Route Warning
- FAX Tone Detection
- Feature Keys
- Flash - Calibrated
- Flash Control
- Flash Disable
- Flash For Dial 0 (Attendant)
- Flash For Waiting Call
- Flash Timing
- Forward Campon
- Group Listening
- Handset Mute
- Handset Receiver Volume Control
- Handsfree Announce
- Handsfree Answerback to a Directed Page
- Handsfree Operation
- Headset Mode Feature Key
- Headset Operation
- Headset Operation (Amplified Headset)
- Headset User Control
- Headset with In-Line Switch Operation
- Hold
- Hold Reminder
- Holiday Messages
- Hot Line
- Hotel/Motel (Lodging)
- Hotel/Motel - Attendant Console Guest Room Softkey
- Hotel/Motel - Attendant Message Register Audit
- Hotel/Motel - Attendant Message Waiting Setup and Cancel
- Hotel/Motel - Audits
- Hotel/Motel - Audit Screen
- Hotel/Motel - Wakeups
- Hotel/Motel - Call Blocking
- Hotel/Motel - Call Restriction
- Hotel/Motel - Check Out
- Hotel/Motel - CLASS (station side) for Analog Telephones
- Hotel/Motel - Do Not Disturb (DND)
- Hotel/Motel - Front Desk Features
- Hotel/Motel - Guest Names
- Hotel/Motel - Guest Room Message Retrieval
- Hotel/Motel - Guest Room SUPERSET Key Programming
- Hotel/Motel - Guest Room Update Screen
- Hotel/Motel - Guest Search Screen
- Hotel/Motel - House Statistics Screen
- Hotel/Motel - Internal Number Block
- Hotel/Motel - Maid in Room Status Display - SUPERSET Display Telephones
- Hotel/Motel - Message Lamp Test
- Hotel/Motel - Message Register
- Hotel/Motel - Multi-user
- Hotel/Motel - Passwords
- Hotel/Motel - Property Management System (PMS)
- Hotel/Motel - Room Condition
- Hotel/Motel - Room Occupancy
- Hotel/Motel - Room Search Screen
- Hotel/Motel - Room Status Display
- Hotel/Motel - Room Types and Room Codes
- Hotel/Motel - Single Line Reports
- Hotel/Motel - Suite Services
- Hunt Groups
- Illegal Access Intercept
- Inhibit Trunk Ring-Me-Back During Dialing
- Intercept To Recorded Announcement
- Internal Number Block
- Inward Restriction (DID)
- Language Change
- Last Number Redial
- Last Party Receives Dial Tone
- Line Lockout
- Line Preference
- Line Privacy
- Line Selection
- Line Types and Appearances for SUPERSET Telephones
- Line Appearance Variants
- Lockout Alarm
- Logical Lines
- Maintenance
- Manual Line (Dial 0 Hotline)
- Messaging - Advisory
- Messaging - Call Me Back
- Meter Pulse Collection
- MILINK Data Module
- MITEL Application Interface (MAI)
- MITEL Network Gateway
- Moving Stations and SUPERSET Telephones
- Multi-Attendant Positions
- Music-on-Hold (MOH)
- Music from an ONS Source
- Names
- Never a Consultee
- Never a Forwardee
- New Call Ring
- NI3 Calling Name Delivery
- Night Bells
- Night/Day Switching
- Night Services
- Night Services Flexibility
- Node Identification
- Non-Busy Extension
- Numbering Plan Flexibility (Conflict Dialing)
- Off-Hook Alarm to Display Sets
- Off-Hook Voice Announce
- Off Premises Extension (OPS)
- Originate Only Extension
- Overlap Outpulsing
- Override (Intrude)
- ONS Positive Disconnect
- ONS Ring Groups
- Override Security
- Paging - PA
- Paging -Telephones
- Paging - PA and Telephones
- Parallel Connection of Industry-Standard Telephones
- Personal Speed Call
- Pickup Groups
- Pickup - Local and Directed
- PRI Card Support
- Printer/Terminal Support
- Priority Dial 0
- Privacy Enable/Privacy Release
- Programmable Key Module (PKM)
- Q.SIG
- RAD Support
- Recall
- Receive Only Extensions
- Record a Call
- Remote LAN Access
- Reminder
- Resale Package
- Ringer Control
- Ringing - Discriminating
- Ringing Plan
- Ringing Time-Out (Final Ringback)
- Satellite PBX
- Secretarial Line
- Speak@Ease Support (Mitel Networks 6500 Speech-Enabled Applications)
- Speaker Volume Control
- Speed Call Key
- Split
- Station Message Detail Recording (SMDR)
- Subattendant - Basic Function
- Subattendant - Enhanced Functions
- Subattendant - Abbreviated Dial Programming
- Subattendant - Advisory Message Setup
- Subattendant - Wakeups
- Subattendant - Call Forward Setup and Cancel
- Subattendant - Calls Waiting Indication
- Subattendant - Date and Time Setup
- Subattendant - Hold Positions
- Subattendant - Listed Directory Number (LDN) Keys
- Subattendant - Paged Hold Access
- Subattendant - Recall
- Subattendant - Station DND Setup
- SUPERSET 3DN and SUPERSET 4DN Auto-Answer For Directed Page Calls
- SUPERSET 3DN and SUPERSET 4DN Option
- SUPERSET LCD Display
- Swap (Trade Calls)
- Swap Campon
- System Fail Transfer (SFT)
- System Identifier
- System ID Module
- Tandem Operation
- TAPI Support Over DNIC
- Tenanting
- Toll Control
- Tone Demonstration
- Tone Plans
- Traffic Measurement
- Transfer
- Transfer Dial Tone
- Transfer Security (Recall)
- Trunk Answer From Any Station (TAFAS)
- Trunk Circuit Descriptor Options
- Trunk Dial Tone Detection
- Trunk Groups
- Trunk Operation - Direct Inward Dial (DID)
- Trunk Operation - Direct Inward System Access (DISA)
- Trunk Operation - Non-Dial-in CO
- Trunk Operation - Tie
- Trunk Recall
- Trunk Support - CO (LS/GS)
- Trunk Support - Direct Inward Dial (DID)
- Trunk Support - E&M
- Trunk Support - T1
- Uniform Call Distribution (UCD)
- Vacant Number Intercept
- Voice Mail Support
- Whisper Announce
- Feature Levels
- Purchasable System Options
- Maintenance
- Introduction
- Customer Data Entry (CDE)
- Maintenance Functions
- Alarm Indication
- Alarm LEDs
- Alarm Status Display
- Configuration Report
- Copy Database
- Customer Data Entry (CDE) Backup and Restore
- Device Error Analysis Statistics
- Device Status Report
- Diagnostics
- Remote Maintenance Administration and Test (RMATS) Access
- Remote Printing of CDE Reports
- Remote Software Download
- Remove from Service, Return to Service
- Show, Set Date
- Show, Set System Time
- SUPERSET Firmware Download
- System Logging Facility
- Test Line Function
- Maintenance Diagnostics
- Specifications
- Glossary of Terms