Jenn-Air W10136129C - Manual (Page 14)

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Ice maker seems noisy
■ Is water being circulated through the ice maker? This is
normal operation. Water is added once per ice-making cycle.
■ Is the water in the reservoir overflowing? This is normal.
This overflow helps to purge minerals that were removed from
the water during the ice making process.
■ Is there a “whooshing” sound? Check the following things:
■ Make sure that the water supply is hooked up and turned
on.
■ Make sure that the drain cap is tight and the water drain
pan pump is securely attached to the water pan.
■ Is there ice between the evaporator plate and the cutting
grid? Check that the ice maker is level. See “Leveling.” If the
ice maker is level, and the problem persists, run a cleaning
cycle. See “Cleaning.”
Ice Production
Ice maker runs but produces no ice
■ Is the control set to ON? Be sure that the control is set to
ON.
■ Is the water supply connected? Make sure the water supply
is properly connected and turned on.
■ Is the drain cap securely in place? If the drain cap is loose,
water will empty from the water pan, and you will have either
thin ice or no ice. Tighten the drain cap.
■ Is there debris in the drain tube? Clean the drain tube.
■ Is there a kink in the drain line? Be sure that there are no
kinks in the line.
■ Is the service light flashing on and off continually? Call for
service.
Ice maker runs but produces very little ice
■ Is the room temperature hotter than normal? Room
temperatures of more than 90°F (32°C) will normally reduce
ice production.
■ Is the condenser dirty? Dirt or lint may be blocking the
airflow through the condenser. See “Condenser.”
■ Is there scale buildup in the ice maker? If there is white
scale buildup in the ice maker’s water or freezing system, you
should clean the ice maker. See “Interior Components” in the
“Cleaning” section.
■ Is the drain cap securely in place? If the drain cap is loose,
water will empty from the water pan, and you will have either
thin ice or no ice. Tighten the drain cap if it is loose.
Grid is not cutting ice sheets
■ Is the cutter grid securely in place? Check the cutter grid
harness plug to make sure the connection is intact. See
“Interior Components” section of “Cleaning” for instructions
on cutter grid removal.
Ice Quality
Off taste, odor or gray color in the ice
■ Is there unusually high mineral content in the water
supply? The water may need to be filtered or treated.
■ Is there mineral scale buildup? Clean your ice maker. See
“Ice Maker System” in the “Cleaning” section.
■ Are there food items stored in the ice bin? Do not store any
foods in the ice bin.
■ Were all the packaging materials removed? Make sure that
all packaging materials were removed at the time of
installation.
Thin, soft or clumps of ice
■ Is there unusually high mineral content in the water
supply? The water may need to be filtered or treated.
■ Is there mineral scale buildup? Clean your ice maker. See
“Ice Maker System” in the “Cleaning” section.
■ Are there clumps of ice in the bin? If ice is not used
regularly it will melt and form clumps. Break the clumps with
the ice scoop provided.
Plumbing Problems
■ Is the drain hose aligned over the drain? Move the ice
maker to align the drain. See “Connect Water Supply.”
NOTE: Service technicians cannot repair plumbing problems
outside of the ice maker. Call a licensed, qualified plumber.
WARNING
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or electrical shock.
WARNING
Excessive Weight Hazard
Use two or more people to move and install ice maker.
Failure to do so can result in back or other injury.