Samsung FE-N500** - Manual (Page 69)

06
TROUBLESHOOTING
Troubleshooting _ 69
PROBLEM POSSIBLE CAUSE SOLUTION
Scratches or
abrasions on
cooktop surface. The cooktop is being cleaned
improperly. Scratches are not removable. Tiny •
scratches will become less visible in time
as a result of cleaning.
Cookware with rough bottoms
were used on the cooktop or
there were coarse particles (eg.
salt or sand) present between the
cookware and the surface of the
cooktop. To avoid scratches, use the recommended •
cleaning procedures. Make sure bottoms
of cookware are clean before use, and use
cookware with smooth bottoms.
Cookware has been slid across the
cooktop surface.
Brown streaks or
specks. Boilovers have been cooked onto
the surface. Use the blade scraper to remove soil. •
See the section on care and cleaning of •
the glass cooktop on page 61.
Areas of
discoloration with
metallic sheen. Mineral deposits from water and
food have been left on the surface
of the cooktop. Remove using a ceramic-glass cooktop •
cleaning cream.
Use cookware with clean, dry bottoms. •
The oven will not
self-clean. The oven temperature is too high
to set a self-clean operation. Allow the range to cool and reset the •
controls.
The oven controls have been set
incorrectly. See the section on self-cleaning on page •
56.
A self-cleaning cycle cannot be started if the oven lockout feature has been
activated or if a surface cooktop surface element is on.
“Crackling” or
“popping” sound. This is the sound of the metal
heating and cooling during
both the cooking and cleaning
functions. This is normal. •
Excessive smoking
during a self-
cleaning cycle. There is excessive soiling in the
oven. Press the • CLEAR/OFF pad. Open the
windows to rid the room of smoke. Wait
until the self-cleaning cycle is cancelled.
Wipe up the excessive soil and reset the
oven for self-cleaning.
The oven door will
not open after a
self-cleaning cycle. The oven is too hot. Allow the oven to cool. •
Oven not clean
after a self-cleaning
cycle. The oven controls were not set
correctly. See the section on self-cleaning on page •
56.
The oven was heavily soiled. Wipe up heavy spillovers before starting •
the self-cleaning cycle. Heavily soiled
ovens may need to self-clean again or for
a longer period of time.
Steam from the
vent. When using the convection
feature, it is normal to see steam
coming out of the oven vent. This is normal. •
As the number of racks or amount
of food being cooked increases,
the amount of visible steam will
increase.
Burning or oily odor
emitting from the
vent. This is normal in a new oven and
will disappear in time. To speed the process, set a self-cleaning •
cycle for a minimum of 3 hours.
See the section on self-cleaning on page •
56.