Common macintosh problems – Samsung CLP-350 User Manual

Page 50

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7

.10

<Troubleshooting>

Some color images
come out all black.

This is a known bug in Ghostscript (until
GNU Ghostscript version 7.05) when the
base color space of the document is
indexed color space and it is converted
through CIE color space. Because
Postscript uses CIE color space for Color
Matching System, you should upgrade
Ghostscript on your system to at least
GNU Ghostscript version 7.06 or later. You
can find recent Ghostscript versions at
www.ghostscript.com.

Some color images
come out in
unexpected color.

This is a known bug in Ghostscript (until
GNU Ghostscript version 7.xx) when the
base color space of the document is
indexed RGB color space and it is
converted through CIE color space.
Because Postscript uses CIE color space
for Color Matching System, you should
upgrade Ghostscript on your system to at
least GNU Ghostscript version 8.xx or
later. You can find recent Ghostscript
versions at www.ghostscript.com.

The machine does not
print whole pages and
its output is half page
printed.

It is a known problem that occurs when a
color printer is used on version 8.51 or
earlier of Ghostscript, 64-bit Linux OS, and
reported to bugs.ghostscript.com as
Ghostscript Bug 688252.
The problem is solved in AFPL Ghostscript
v. 8.52 or above. Download the latest
version of AFPL Ghostscript from http://
sourceforge.net/projects/ghostscript/ and
install it to solve this problem.

I encounter error
“Unable to open mfp
port device file!” when
printing a document.

Please avoid changing print job
parameters (via LPR GUI, for example)
while a print job is in progress. Known
versions of CUPS server break the print
job whenever print options are changed
and then try to restart the job from the
beginning. Since Unified Linux Driver locks
mfp port while printing, the abrupt
termination of the driver keeps the port
locked and therefore unavailable for
subsequent print jobs. If this situation
occurred, please, try to release the mfp
port.

Problem

Possible Cause and Solution

Common Macintosh problems

When printing a
document over the
network in SuSE 9.2,
the printer does not
print.

The CUPS (Common Unix Printing
System) version distributed with SuSE
Linux 9.2
(cups-1.1.21) has a problem with ipp
(Internet Printing Protocol) printing. Use
the socket printing instead of ipp or install
later version of CUPS (cups-1.1.22 or
higher).

Problem

Suggested solutions

PDF file does not print
correctly-some parts are
missing in the graphics,
text or illustrations.

Incompatibility between the PDF file and
the Acrobat products.
Printing the PDF file as an image may
enable the file to print. Turn on Print As
Image

from the Acrobat printing options.

Note:

It will take longer to print when

you print a PDF file as an image.

The document has
printed, but the print job
has not disappeared from
the spooler in
Mac OS 10.3.2.

Update your Mac OS to OS 10.3.3. or
higher.

Some letters are not
displayed normally
during the cover page
printing.

This problem is caused because the
Mac OS cannot find the font during the
cover page printing. English alphabet
and numbers are displayed normally on
the cover page.

Some fonts are not
printed properly in the
Adobe Illustrator
program.

Those fonts may not supported by your
machine. Start the Adobe Illustrator
program, click File > Print > Illustrator
tab. Then, check Force Fonts to
Download

, and try again.

Problem

Possible Cause and Solution

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