Spectra Logic RXT150 - Manual (Page 42)

Chapter 4. Warranty and Repair
42
RXT Media Repair Policy
Limited Warranty for RXT Media
RXT media is warranted for three years return-to-factory. The standard turn-around
time is two weeks from receipt of the product. Upon completion of repair, Spectra
Logic will return the unit via two-day shipment.
Note: Spectra Logic will return a fully functioning media pack with the
appropriate RAID level; however, all data on the media will be lost
due to the re-manufacturing process.
Next Business Day Replacement Service for RXT Media
Next Business Day Replacement Service enables the customer to receive a replacement
unit quickly if the unit requires repair. Next Business Day Replacement is available
throughout North America and the European Union. Contact your local Spectra Logic
sales representative for locations outside of North America or the European Union.
Next Business Day Replacement Service Highlights
Telephone Support Telephone support for RXT media is defined in the Telephone
Support section of the appropriate RXT150 support contract. Please reference the
RXT150 contract for specific days and times.
Individual SATA Disk Drive Replacement Upon verification that a disk drive within the
media pack requires repair, a replacement disk drive will be shipped the same day for
delivery the next business day. Confirmation that Spectra Logic hardware requires
repair must be established by 2:30pm MST for next day delivery. Customers do not
receive same-day onsite service for replacement components. If an individual disk
drive is shipped, the customer is responsible for replacing the faulty disk in the RXT
media pack and rebuilding the RAID volume. Spectra Logic is available during the
hours listed in the RXT150 contract for telephone support to assist with the installation
of replacement components if needed.
RXT Media Pack Replacement If the entire RXT media pack requires replacement, three
days build time may be necessary. Once the replacement RXT media pack has been
built and tested, it will be shipped for next business day delivery.
Online Support www.SpectraLogic.com/Support provides extensive product
documentation and online training for customer reference.