Solving other problems, Paper feeding, Printing problems – Samsung CLX-3175FN User Manual

Page 154: Paper feeding printing problems

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57 _

Troubleshooting

SOLVING OTHER PROBLEMS

The following chart lists some conditions that may occur and the

recommended solutions. Follow the suggested solutions until the problem is

corrected. If the problem persists, call for service.

Paper feeding

Printing problems

CONDITION

SUGGESTED SOLUTIONS

Paper is jammed
during printing.

Clear the paper jam. (See "Tips for avoiding

paper jams" on page 52.)

Paper sticks
together.

Ensure there is not too much paper in the tray.

The tray can hold up to 150 sheets of paper,

depending on the thickness of your paper.

Make sure that you are using the correct type

of paper. (See "Setting the paper size and

type" on page 33.)

Remove paper from the tray and flex or fan the

paper.

Humid conditions may cause some paper to

stick together.

Multiple sheets of
paper do not feed.

Different types of paper may be stacked in the

tray. Load paper of only one type, size, and

weight.

If multiple sheets have caused a paper jam,

clear the paper jam. (See "Tips for avoiding

paper jams" on page 52.)

Paper does not feed
into the machine.

Remove any obstructions from inside the

machine.

Paper has not been loaded correctly. Remove

paper from the tray and reload it correctly.

There is too much paper in the tray. Remove

excess paper from the tray.

The paper is too thick. Use only paper that

meets the specifications required by the

machine. (See "Selecting print media" on

page 28.)

The paper keeps
jamming.

There is too much paper in the tray. Remove

excess paper from the tray. If you are printing

on special materials, use the manual feeder.

An incorrect type of paper is being used. Use

only paper that meets the specifications

required by the machine. (See "Selecting print

media" on page 28.)

There may be debris inside the machine. Open

the front cover and remove the debris.

Envelopes skew or
fail to feed correctly.

Ensure the paper guides are against both sides of

the envelopes.

CONDITION

POSSIBLE

CAUSE

SUGGESTED SOLUTIONS

The machine
does not print.

The machine is not

receiving power.

Check the power cord

connections. Check the

power switch and the power

source.

The machine is not

selected as the

default printer.

Select Samsung CLX-3170

Series as your default printer

in your Windows.

Check the machine for the following:

The front cover or rear cover is not closed. Close

the cover.

Paper is jammed. Clear the paper jam. (See

"Clearing paper jams" on page 52.)

No paper is loaded. Load paper.

The toner cartridge is not installed. Install the

toner cartridge.

If a system error occurs, contact your service

representative.

The connection

cable between the

computer and the

machine is not

connected properly.

Disconnect the printer cable

and reconnect it.

The connection

cable between the

computer and the

machine is

defective.

If possible, attach the cable

to another computer that is

working properly and print a

job. You can also try using a

different printer cable.

The port setting is

incorrect.

Check the Windows printer

setting to make sure that the

print job is sent to the correct

port. If the computer has

more than one port, make

sure that the machine is

attached to the correct one.

The machine may

be configured

incorrectly.

Check the printer properties

to ensure that all of the print

settings are correct.

The printer driver

may be incorrectly

installed.

Repair the printer software.

See Software section.

The machine is

malfunctioning.

Check the display message

on the control panel to see if

the machine is indicating a

system error.

The document size

is so big that the

hard disk space of

the computer is not

enough to access

the print job.

Get more hard disk space

and print the document

again.

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