13 troubleshooting/faqs, 1 general problems, Troubleshooting/faqs – Siemens Simatic Industrial PC IPC427C User Manual

Page 89

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SIMATIC IPC427C
Operating Instructions, 04/2009, A5E02414743-01

89

Troubleshooting/FAQs

13

13.1

General problems

This chapter provides you with tips on how to locate and troubleshoot common problems.

Problem

Possible cause

To correct or avoid error

The device is not

operational.

There is no power supply

to the device.

Check if the power switch is set to ON.

The monitor is switched

off.

Switch on the monitor.

The monitor is in

"powersave" mode.

Press any key on the keyboard.

The brightness button has

been set to dark.

Set the monitor brightness button to obtain more light. For detailed

information, refer to the monitor operating instructions.

Check whether the power cord has been properly connected to

the monitor and to the system unit or to the grounded shockproof

outlet.

Check whether the monitor cable has been properly connected to

the system unit and to the monitor.

The monitor remains

dark.

The power cord or the

monitor cable is not

connected.

If the monitor screen still remains dark after you have performed

these checks, please contact your technical support team.

The mouse driver is not

loaded.

Check whether the mouse driver is properly installed and present

when you start the application program. For more detailed

information, refer to the manuals for the mouse or application

programs.
Check whether the mouse cord is properly connected to the system

unit. If you use an adapter or extension on the mouse cable, also

check the connectors.

The mouse pointer

does not appear on

the screen.

The mouse is not

connected.

If the mouse pointer still does not appear on the screen after you

have performed these checks and measures, please contact your

technical support team.

Wrong time and/or

date on the PC.

Press <F2> within the boot sequence to open BIOS Setup.

Set the time and date in the setup menu.

Although the BIOS

setting is OK, the time

and data are still

wrong.

The backup battery is

dead.

In this case, please contact your technical support team.

Operating system does

not support the USB port.

No remedy.

USB device not

responding

The operating system

does not have a suitable

driver for the USB device.

Install a suitable driver; the correct driver can often be downloaded

from the homepage of the device's manufacturer.
The EWF for Windows Embedded Standard 2009 must first be

disabled for this purpose.

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