Getting help when things go wrong, Basic troubleshooting, Chapter 3 getting help when things go wrong – Sony 970C Series User Manual

Page 44

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37

3

Getting Help When Things Go Wrong

Basic Troubleshooting

The following table lists the most common printing problems and their solutions.

What if...

Check this...

You have problems with
installation.

If you have USB

installation problems, also
see page

• Make sure your printer is on and all connections are secure.
• Close any virus protection programs that are running on your computer. Either

right-click the virus protection program’s icon on the taskbar and click

Disable

, or

click the

X

in the upper-right corner of the program’s open window.

• Exit your software programs. Uninstall the printer software (see below), then repeat

the installation procedure.

• If using a parallel printer cable, make sure that no other peripheral device (such

as a scanner, tape back-up, switch box, etc.) is connected to the printer.

• If you’re still having problems with the installation, call an authorized HP dealer

or HP Customer Care representative. For the phone number of the support center
nearest you, see “HP Customer Care by Phone” on page 43.

Printer software isn’t working
from the CD.

• Make sure your CD-ROM drive is working by inserting a CD that you know works.
If you suspect the CD is flawed, see “HP Customer Care by Phone” on page 43.

Something unexpected
happened during
installation or you need to
uninstall the printer driver
for any reason.

If you’re running Windows 95, 98, or NT 4.0, perform one of the following
procedures:

1

Insert the printer software (either the CD or Disk 1) into your computer.

2

Begin the software installation again:

a

Insert the CD into your CD-ROM drive.

b

Select

Start

Run

.

c

Click

Browse

in the Run window.

d

Browse to the CD’s

setup.exe

icon, then click

Open

.

e

Click

OK

.

3

Select

Remove HP DeskJet 970C Series Software

.

4

Follow the on-screen instructions.

OR
Click

Start

Programs

HP DeskJet 970C Series

HP DeskJet 970C Series

Uninstall

.

OR

1

Click

Start

Settings

Control Panel

.

2

Click

Add/Remove Programs

.

3

Select

HP DeskJet 970C Series (Remove only)

.

If you’re running Windows 3.1x:

1

In the

Program Manager

, locate your

HP DeskJet Series

group.

2

Double-click the

Uninstall

icon to uninstall your printer software.

OR
Begin printer software install (see page 53, steps 6a, b, and c) and select

Uninstall

.

970C.book Page 37 Tuesday, February 1, 2000 11:31 PM

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