Clearing a paper jam, Getting help when things go wrong – Sony 970C Series User Manual
Page 47
40
Getting Help When Things Go Wrong
3
Clearing a Paper Jam
If the paper jams in the printer:
1
Pull the paper out of either the IN tray or the OUT tray.
2
Press the Resume Button on the front of the printer to clear the paper jam.
3
If the paper jam has cleared, print your document again. If the paper jam was
not cleared by pressing the Resume Button, and you cannot remove the
jammed paper from the front of the printer, follow the steps in the next section.
If the Automatic Two-Sided Printing
Module is attached and the paper jam
is in the Module:
1
Turn your printer off.
2
Press the button on top of the Two-Sided
Printing Module and lower the access
door.
3
Pull the jammed paper out of the Module,
then close the access door.
4
Turn your printer on, then print your document again.
Two-Sided printing was
selected, but printing is only
on one side of the paper.
• Re-attach the Automatic Two-Sided Printing Module. See “Installing the
Automatic Two-Sided Printing Module” on page 3.
• Check the
Features
tab to ensure you have checked
Two-Sided Printing
. See
• Be sure that you have selected a supported media size (see page 47) in the
software program that you are using.
In Two-Sided Printing, the
binding margin appears in
the wrong place.
• Check the
Setup
tab to ensure you have chosen the correct paper orientation. See
• Make sure you selected
Book
or
Tablet
on the
Features
tab. For correct
orientation, see “Features Tab” on page 8.
Print Cartridge Status Light
won’t stop blinking.
• See “Print Cartridge Status” on page 29.
• Make sure the printer’s top cover is closed.
The printer is jammed.
• See “Clearing a Paper Jam” on page 40.
You have printing problems
on a networked printer.
• See the HP DeskJet 970C Series Printer Network Guide for Windows.
You are having USB
problems.
• See Appendix D, “Frequently Asked Questions About USB (Universal Serial Bus)”
What if...
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970C.book Page 40 Tuesday, February 1, 2000 11:31 PM