Printing problems – Samsung ML-331X User Manual
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6. Troubleshooting
Printing problems
Condition
Possible cause
Suggested solutions
The machine does not
print.
The machine is not receiving power.
Check the power cord connections. Check the power switch and the power
source.
The machine is not selected as the default
machine.
Select your machine as your default machine in Windows.
Check the machine for the following:
• The front cover is not closed. Close the front cover.
• Paper is jammed. Clear the paper jam.
• No paper is loaded. Load paper.
• The toner cartridge is not installed. Install the toner cartridge.
If a system error occurs, contact your service representative.
The connection cable between the
computer and the machine is not
connected properly.
Disconnect the machine cable and reconnect it.
The connection cable between the
computer and the machine is defective.
If possible, attach the cable to another computer that is working properly
and print a job. You can also try using a different machine cable.
The port setting is incorrect.
Check the Windows printer settings to make sure that the print job is sent
to the correct port. If the computer has more than one port, make sure that
the machine is attached to the correct one.
The machine may be configured
incorrectly.
Check the Printing Preferences to ensure that all of the print settings are
correct.