Contacting sony, Troubleshooting, Remote control – Sony KD-30XS955 User Manual
Page 98: Contacting sony troubleshooting
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Contacting Sony
If, after reading these operating instructions, you have additional
questions related to the use of your Sony television, please call our
Customer Information Services Center at 1-800-222-SONY (7669) (US
residents only) or (416) 499-SONY (7669) (Canadian residents only).
Before calling Sony customer support, please write down the model
and serial numbers of your TV. You’ll find this information on the
front cover of this manual.
Troubleshooting
Remote Control
Problem
Possible Remedies
Remote control
does not operate
❏
The batteries could be weak. Replace the batteries.
❏
Check the orientation of the batteries.
❏
Press the
TV FUNCTION
button. You may have inadvertently pressed the
SAT/CABLE FUNCTION
button, which changes the remote control to SAT or
CABLE mode.
❏
Make sure the TV’s power cord is connected securely to the wall outlet.
❏
Locate the TV at least 3-4 feet away from fluorescent lights.
Cannot change channels
with the remote control
❏
If you are using the TV to change channels, first press the
TV FUNCTION
button.
❏
If you are using another device to change channels, be sure you have not
inadvertently switched your TV from the channel 3 or 4 setting. Use the
Channel Fix
option to “fix” the channel based on the hookup you used (see
page 84).
❏
If you are using another device to change channels, be sure to press the
FUNCTION
button for that device. For example, if you are using your cable box
to change channels, be sure to press the
SAT/CABLE FUNCTION
button.
Remote control
does not operate non-Sony
video equipment
❏
If you replaced the batteries to the remote recently, the code numbers for
the video equipment may need to be reset.
❏
There may be more than one code for the equipment that you are
attempting to operate.
❏
There is a possibility that some non-Sony equipment cannot be operated by
your Sony TV remote.You may need to use the equipment’s original
remote control.
XS.book Page 97 Tuesday, June 8, 2004 1:40 PM