Samsung HMX-Q11TP - Manual (Page 101)

101
Troubleshooting
Adjusting the image during recording
Symptom Explanation/Solution
Focus does not adjust automatically.
Set “Focus” to “Auto”. (Video recording mode only) ¬page 53
The recording conditions are not suitable for auto focus. Adjust the focus manually. (Video
recording mode only)
¬page 53
The lens is dusty on the surface. Clean the lens and check the focus.
Recording is being made in a dark location. Use a light to brighten the area.
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Image’s colour balance is not natural. The white balance is incorrect. Set the proper “White Balance”. ¬page 50 •
A subject passing quickly through the frame
appears distorted
This is called the focal plane phenomenon. This is not a malfunction. Because of the way
the image device (CMOS sensor) reads out video signals, a subject passing through a
frame rapidly may appear to bend, depending on the recording conditions. •
Playback on your camcorder
Symptom Explanation/Solution
Playback (playback/pause) function does not
work. Image files recorded using another device may not play back on your camcorder.
Check memory card compatibility.
¬page 31
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Photo images stored on a storage media are
not displayed in the actual size. Photo images recorded on other devices may not appear in their actual size. This is not
an error. •
Playback is interrupted unexpectedly. Check if the AC power adaptor or battery back is properly connected and secure. •
Playback on other devices (TV, etc.)
Symptom Explanation/Solution
You cannot view the image on or hear the
sound from the connected device.
Make sure that the connection cable is connected to the proper jack. •
The image appears distorted on a TV. This phenomenon is caused by connecting to a TV with 4:3 aspect ratio. •
You cannot view the image on or hear the
sound from a TV connected using the HDMI
cable.
The camcorder cannot output Images from the HDMI jack if the material is copyright
protected. •