Samsung DVD-HD950 - Manual (Page 37)

ENG-73
Reference
ENG-72
R E F E R E N C E
Troubleshooting
Before requesting service (troubleshooting), please check the following.
No operations can be
performed with the
remote control.
The screen ratio
cannot be changed.
No audio.
Play mode differs from
the Setup Menu
selection.
Disc Menu doesn’t appear.
The icon appears
on screen.
Forgot password
The screen is blocked
If you experience other
problems.
5.1 channel sound is
not being reproduced.
Disc does not play.
• Check the batteries in the remote control.
They may need replacing.
• Operate the remote control at a distance of no more than 20 feet.
• Remove batteries and hold down one or more buttons for several minutes to
drain the microprocessor inside the remote control to reset it. Reinstall
batteries and try to operate the remote control again.
• Ensure that the disc is installed with the label side facing up.
• Check the region number of the DVD.
• 5.1 channel sound is reproduced only when the following conditions are met. :
1) The DVD player is connected with the proper Amplifier
2) The disc is recorded with 5.1 channel sound.
• Check whether the disc being played has the “5.1 ch” mark on the outside.
• Check if your audio system is connected and working properly.
• In a SETUP Menu, is the Audio Output set to Bitstream?
• The features or action cannot be completed at this time because:
1. The DVD’s software restricts it.
2. The DVD’s software doesn’t support the feature (e.g., angles).
3. The feature is not available at the moment.
4. You’ve requested a title or chapter number or search time that is out of range.
• Check if the disc has a Menu.
• Some of the functions selected in the Setup Menu may not work properly if the
disc is not encoded with the corresponding function.
• The Screen Ratio is fixed on your DVDs.
• Make sure you have selected the correct Digital Output in the Audio Options
Menu.
• Press the button for more than 5 seconds under no disc inside.
All settings will revert to the factory settings.
• Press the button for more than 5 seconds under no disc inside.
All settings including the password will revert to the factory settings.
Don't use this unless absolutely necessary.
• Go to the contents and find the section of the instruction book that contains
the explanations regarding the current problem, and follow the procedure once
again.
• If the problem still cannot be solved, please contact your nearest authorized
service center.
• Make sure that the disc is not dirty or scratched.
• Clean the disc.
Action Problem Page
The picture is noisy or
distorted
P4
P7
P21
P61~62
P54~70
P65~66
P61~62
P22
P68~70
P2
R E F E R E N C E
Firmware upgrade
Introduction
Samsung will often support the software upgrade to improve the performance of this unit to the latest
status, through Samsung Internet Site (www.samsung.com).
Because the specially new MPEG4 codec continues and it is appearing. What improvements are
made depends on the upgrade software you are using as well as the software that your DVD-player
contained before the upgrade.
How to make an upgrade disc
Write the downloaded file onto a blank CD-R or CD-RW disc, using the following settings:
Upgrade procedure
1
You have to download a new file
through Download Center of
Samsung Internet Site
(www.samsung.com).
2
Write the file to Disc using
CD-RW of your computer.
Note
- File System CD-ROM ISO Level
- Character set ISO 9660
- Finalized, single session
- Write speed low
1
Open the disc tray.
Place the disc on the tray.
Close the tray.
The Firmware upgrade
screen appears.
2
Press the ➛/❿ buttons to
select Total, then press the
ENTER button.
3
Press the number buttons
to select the desired
language.
▼
- In the middle of the writing, the tray will open
automatically. After taking out the disc,
please wait for about 2 minutes.
- If the unit was successfully updated, the unit
will turn off and on after closing the tray
automatically. When the unit turns on, this
screen will display.
Note
- If the “Select Menu Language” doesn't appear,
please contact to “Samsung Service Center”.
- Do not press any button and unplug the power
code during upgrade.
- The upgrade procedure may change, refer to
the web site (www.samsung.com).
Firmware upgrade
appears on the display
Firmware upgrade starts
HD950-XSS-2 6/11/05 10:05 AM Page 72