Section 4: troubleshooting – Verizon Network Extender User Manual

Page 19

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Section 4: Troubleshooting

Now that you’ve been given an overview of the Verizon Wireless
Network Extender, some situations might arise where you’ll need
additional usage or connection help. This section provides some
troubleshooting tips and techniques.

For more information, please visit us online at

www.verizonwireless.com/support

.

My Power LED is not Illuminating.

Make sure that one end of the power cord is securely connected to an
active outlet and that the other end is properly connected to the power
supply.

Make sure the power connector is securely inserted into the rear DC
12V port on the back of the Network Extender.

My Power LED is magenta.

The internal power supply has failed. The Network Extender should be
returned.

My GPS LED is magenta.

The interface to the GPS receiver has failed. The Network Extender
should be returned.

My GPS LED is not illuminating blue even after a few minutes.

Note: The first time the Network Extender is used after installation or after

relocation, it can take up to one hour to acquire a GPS connection.

The GPS antenna cannot obtain a signal.

If possible, move the Network Extender to a location with fewer
surrounding obstructions. The new location should be in an open area
and closer to a window, if possible.

If the preceding fails, remove the power cord from the wall outlet for at
least 10 seconds.

If relocation does not produce a GPS signal, uninstall the GPS antenna
from the Network Extender and relocate it to receive a stronger signal.

My WAN LED is red.

A local IP address cannot be obtained. Investigate your DHCP Server, a
function usually provided by your router.

My WAN LED is not illuminating.

The Ethernet cable connection has not been detected. Verify your
connection.

Verizon - WSE.book Page 17 Thursday, December 9, 2010 11:07 AM

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