Special features chapter five troubleshooting, Identifying problems – Samsung CL32A20HE User Manual
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If the TV seems to have a problem, first try this list of possible problems and solutions.
If none of these troubleshooting tips apply, then call your nearest service center.
Identifying Problems
Problem
Possible Solution
Poor picture
Try another channel.
Adjust the antenna.
Check all wire connections.
Poor sound quality.
Try another channel.
Adjust the antenna.
No picture or sound.
Try another channel.
Press the TV/VIDEO button.
Make sure the TV is plugged in.
Check the antenna connections.
No color, wrong colors or tints.
Make sure the program is broadcast in color.
Adjust the picture settings.
If the set is moved or turned in a different
direction, the power should be OFF for at least
30 minutes.
Picture rolls vertically.
Adjust the antenna.
Check all wire connections.
The TV operates erratically
Unplug the TV for 30 seconds, then try
operating it again.
Your remote control does not
Press the “MODE” button to put your remote
operate your TV.
control in the “TV” mode.
The TV won’t turn on.
Make sure the wall outlet is working.
Image or Music Files do not
Please check the original files.
play back.
There may be errors in the original files.
The image appears
It is typical for a Progressive JPEG.
in mosaic at first.
It will automatically become normal after a short
period of time.
Each picture or slide has
The processing time may be different depending
a different running time.
on the memory card type or the picture size.
The memory card is not
Check if it is supported in WISE LINK mode.
recognized.
Check if the card is inserted all the way.
The reading time may differ depending on the
card capacity and type. Please give it a moment.
Check if the memory card is normal. A memory
card which has been formatted on a computer
may not work in AV devices.
The volume changes
Check the original file. The manufacturers may
while music is played.
randomly set the volume when they create MP3
files.
There is a blank screen
Check if the inserted memory card is normal.
when switching to WISE LINK.
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