Troubleshooting – Samsung FE-R300SB User Manual

Page 39

Advertising
background image

06

TROUBLESHOOTING

Troubleshooting _

39

troubleshooting

trouBleShootinG

Samsung works hard to ensure that you don’t have problems with your new electric range. If you run into
unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you’re
still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864).

PROBLEM

POSSIBLE CAUSE

SOLUTION

The range is not
level.

The appliance has been installed
improperly.

Place the oven rack in the center of the

oven. Place a level on the oven rack.
Adjust the leveling legs at the base of the
range until the oven rack is level.

Insure the floor is level and strong and

stable enough to adequately support the
range.

The floor is sagging or sloping.

Contact a carpenter to correct the

situation.

The kitchen cabinets are not
properly aligned and make the
range appear to be not level.

Insure the cabinets are square and provide

sufficient room for installation.

The appliance
must be accessed
for servicing and
cannot be moved
easily.

The kitchen cabinets are not
square and built too tightly in to the
appliance.

Contact a builder or installer to make the

appliance accessible.

The carpet is interfering with
movement of the range.

Provide sufficient space so the range can

be lifted over the carpet.

The oven control
beeps and displays
an F error code.

You have a function error code.

CODE

CAUSE

-SE- Shorted key

E-27 oven sensor opened
E-28 Oven sensor shorted
E-08 Oven heating error

E-0A Oven heating over
E-0E Door locking error

Press the

CLEAR/OFF pad and restart

the oven. If the problem persists,
disconnect all power to the range for at
least 30 seconds and then reconnect the
power. If this does not solve the problem,
call for service.

The surface units
will not maintain
a rolling boil or
will not cook fast
enough.

Improper cookware is being used.

Use pans which are flat and match the

diameter of the surface unit selected.

In some areas, the power (voltage)
may be low.

Cover the pan with a lid until the desired

heat is obtained.

The surface units
will not turn on.

A fuse in your home may be blown
or the circuit breaker tripped.

Replace the fuse or reset the circuit

breaker.

The cooktop controls are set
improperly.

Check to see the correct control is set for

the surface unit you are using.

The surface unit
stops glowing when
changed to a lower
setting.

This is normal. The unit is still on and hot.

FE-R300_XAA DG68-00277A.indd 39

2010-01-20 �� 12:10:00

Advertising