Samsung DS5021D - Manual (Page 16)

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PREPARATION
Hold
Conference Calls
Call Forwarding
Do Not Disturb
When you do not want to be disturbed, the DND feature
can be set to block incoming calls and the phone will not
ring. Your calls can be forwarded to another station when
you do not wish to be disturbed.
You can use the Hold feature when you need something or
another call arrives. Use this button to temporarily hold the
current call until you are ready to resume the call. You can
even pickup a held call at another station.
Hold
This button is used when multiple parties need to be
connected simultaneously during a phone conversation.
Up to five parties including you can be connected in
a conference call.
If you cannot answer an incoming call, the call can be
forwarded to another extension(unconditionally, while you
are busy on a call, or when you are away from your
phone).