Contacting customer support, Before you contact technical support, Lacie 324i lcd monitor – LaCie 324I User Manual

Page 41: User manual

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LaCie 324i LCD Monitor

Contacting Customer Support

User Manual

page 41

6. Contacting Customer Support

6.1. Before You Contact Technical Support

Please read the User Manual and review the Troubleshooting section to resolve an issue with your LaCie device. If the problem persists, see

6.2. LaCie Customer Support Contacts

for the technical support in your country or region. Before contacting us, make sure that you are in

front of your computer and that you have the following information on hand:

Information

Where to Find Information

LaCie 324i Monitor serial number

Located on a sticker at the back of monitor.

Macintosh/PC model

Mac users:

Click on the Apple icon in the menu bar and select About

This Mac.

Windows XP users:

Right-click My Computer and select Properties >

General.

Windows Vista and Windows 7 users:

Right-click Computer and

select Properties

Operating system version

Processor speed

Computer memory

The brand and model of the graphics board used in your
computer

Mac users:

Click on the Apple icon in the finder bar and select About

this Mac. Select More Info... The Apple System Profiler will launch
and will list your internal and external peripherals.

Windows XP users:

Right-click My Computer and select Properties >

Hardware.

Windows Vista

and

Windows 7

users: Right-click Computer and

select Properties > Device Manager > Display Adapters

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