LaCie FireWire 800 - Manual (Page 38)

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Contacting Customer Support
User Manual page 38
5. Contacting Customer Support
Before You Contact Technical Support
1. Read the manuals and review section 4. Troubleshooting .
2. Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are cor-
rectly and securely attached.
If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can’t get your LaCie drive to work
properly, contact us at
www.lacie.com . Before contacting us, make sure that you are in front of your computer and that you have the
following information on hand:
Information Where to Find Information
1. LaCie hard drive serial number Located on a sticker at the back of drive or on the original packaging
3. Macintosh/PC model
Mac users: Click on the Apple icon in the menu bar and select
About This Mac.
Windows users: Right click My Computer and select Properties
> General.
4. Operating system version
5. Processor speed
6. Computer memory
7. The brands and models of other internal and external
peripherals installed on your computer
Mac users: Click on the Apple icon in the finder bar and select
About This Mac. Select More Info... The Apple System Profiler
will launch and will list your internal and external peripherals.
Windows users: Right click My Computer and select Properties
> Hardware.