Troubleshooting, Getting help, Error messages – Pitney Bowes K700 User Manual

Page 69

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10-1

SV61503 Rev. A

Section 10

Troubleshooting

Getting Help

There may be times when you need help to solve a problem, or you
may want more information about how your digital postage meter
works.

P

lease read the troubleshooting information in this section

first. In many cases, it can help you resolve the problem.
If you need to contact Pitney Bowes, please have the following infor-
mation at hand:

Product Model: K700

Serial number: See the back of the postage meter.

Nature of problem: What happens and when does it happen? Did
the postage meter display an error message?

The steps you've already taken to solve the problem and the
results.

Pitney Bowes provides several information resources (see Pitney
Bowes Contact List
at the start of this guide).

Error Messages

From time-to-time your postage meter may display an alert or error
message. An alert tells you that something needs attention; an error
message usually tells you about a postage meter condition you can
fix.

Message

Description

Action

Account
Balance Low

Refill amount exceeds funds
available or credit limit.

Perform Refill procedures for
smaller amount, make an advance
payment or call Pitney Bowes for
credit.

Cannot
Reach Data
Centre

Trouble getting a connection to
the Pitney Bowes Data Centre.

Check Pitney Bowes phone num-
ber under Setup. Try connecting
again in a few minutes.

Connection
Lost

Connection made but lost be-
fore transaction completed.

Press Clear/Back (C); try again in
a few minutes. If problem persists
call Pitney Bowes.

Inspection
Due
Inspection
Required

This message displays if a refill
has not been performed in 60
days. After 90 days, postage
cannot be printed until a Refill/
Inspection.

Perform a Refill procedure. If you
do not want to add funds at this
time check your account balance.

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