Pride Mobility End-To-End Lift Chair - Manual

1 www.pridemobility.com INFINFB2061/Rev. A/May 2008
B
ASIC
T
ROUBLESHOOTING
I
NSTRUCTIONS
: L
IFT
C
HAIRS
If you require any assistance with these instructions, please call Pride Technical Service at 1-877-800-1248.
Canada providers, phone 1-888-570-1113.
This guide is designed to assist you with suspected electrical and mechanical problems that may occur. Most repair,
replacement, and test procedures are similar model to model. This information is to be used as a supplement to the
technical troubleshooting guide, installation instructions, and the owner’s manual.
Before Troubleshooting:
1. Ensure the transformer is plugged into an active electrical outlet, not a switched outlet. Check the power
source. Follow the cord to the electrical outlet and make sure that it is firmly plugged into the outlet. Test the
outlet with another appliance or a multimeter to ensure the outlet is active.
2. Ensure all the connections are plugged in correctly and locked together. Follow the instructions for out-of-box
set-up for the lift chair.
3. Ensure all connection cables are free and not pinched by the lift chair. Examine the power connection cable from
the control box to the transformer for crimps, cuts, or cracks. If the power connection cable is damaged, replace
the power cable and/or the external transformer if needed.
4. Ensure all connections, including power, are reconnected when troubleshooting.
5. Always install the new motor bottom/base first and have the lift chair in the full recline position, if possible.
6. Ensure that the dip switch in the standard control box is in the correct position. Otherwise, the lift chair may not
respond correctly to the hand control selections.
Lift Chair Problems and Possible Causes:
Lift Chair has stopped working
„ Transformer
„ Motor
„ Hand control
„ Motor relay box
„ Control box Lift Chair is squeaking
„ Scissors
„ Wood frame is loose
„ Bolts are too tight or too loose
„ Lift frame is rubbing on wood frame
Lift Chair is making popping noise
„ Scissors
„ Wood frame
„ T-bracket is catching Lift Chair is making clicking noise and not working
„ Motor
„ Control box
„ Motor relay box
„ Hand control
Lift Chair is dropping
„ Scissors are bent or broken
„ Lift frame is bent
„ T-bracket is catching
„ Lift/recline bracket is cracked
„ Side bracket pin is broken Lift Chair footrest is not opening all the way
„ Side brackets need adjustment/replacement
„ Frame needs adjustment
„ Motor or stroke tube
„ Loose bolts
„ Scissors
NOTE: This guide excludes models with Okin motors.