Polycom KIRK 7010 - Manual (Page 64)

Polycom, Inc. 65
Polycom Kirk 7010-7020-7040 User Guide General Information
General Information
Troubleshooting
The handset does not ring.
Check whether Silent mode is turned On.
The handset cannot find a system ID at Create Login .
Check whether the system is set to allow subscriptions.
The handset cannot subscribe even if system ID has been found.
Check if Authentication Code is necessary.
Not possible to turn on the handset.
Check if battery is connected. If yes, charge the battery.
The handset turns off when receiving a call and going off-hook.
Charge the battery. If still a problem change the battery as it might be
defective.
Information
Error information
Improper function of the handset might be related to the infrastructure to
which the handset is connected to.
Before declaring a handset for repair be sure that the main system is operating
properly.