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Nortel Networks 1000 User Manual
Ip phone 2007, Title page
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Nortel Communication Server 1000
IP Phone 2007
Call Center User Guide
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Table of contents
Document Outline
Title page
Revision history
Contents
About the IP Phone 2007
Basic features
Telephone controls
Telephone Display
Application area
Tools/Navigation area
Touch panel
Calibrate the touch panel
Stylus
Cleaning the Telephone Screen
Enter and edit text
Enter text using the telephone dialpad
Edit text using the soft keys
Enter text using the pop-up keyboard
Enter text using the USB keyboard
Agent and Supervisor features
Agent Login
Login with Agent ID and Multiple Queue Assignments
Agent ID and MQA login options
Default Login
Agent Logout
Agent features
Answer ACD calls
Use Force Call
Use Activity code
Use Emergency
Use Not Ready
Place or answer non-ACD calls
Contact the supervisor
Supervisor features
Use Answer Agent
Use Agent key
Use Answer Emergency
Use Call Agent
Use Interflow
Use Night Service
Observe
Display Queue
Display Agent status
Terms you should know
Regulatory and safety information
Other
DenAn regulatory notice for Japan
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