Returning system components to motorola, Returning fres, Returning system components to motorola -3 – Nikon MOTORMESH 4300 User Manual
Page 57: Returning fres -3
MOTOMESH DUO 2.0 4300 Users Guide
July 2007
5-3
The number for help identifying an item or part number is (800)-422-4210; select choice “3” from the
menu
Returning System Components to Motorola
Motorola's service philosophy is based on field replaceable entities (FREs). FREs are system
components identified by Motorola to be returned to Motorola for repair.
Returning FREs
Return faulty FREs to Motorola for repair. When you return an assembly for service, follow these best
practices:
•
Place any assembly containing CMOS devices in a static-proof bag or container for
shipment.
•
Obtain a return authorization (RA) number from the Motorola System Support Center.
•
Include the warranty, model, kit numbers, and serial numbers on the job ticket, as
necessary.
•
If the warranty is out of date, you must have a purchase order.
•
Print the return address clearly, in block letters.
•
Provide a phone number where your repair technician can be reached.
•
Include the contact person's name for return.
•
Pack the assembly tightly and securely, preferably in its original shipping container.