Setting up mytomtom, Device not starting, Charging your tomtom go – TomTom GO User Manual

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Tip

: We recommend using a broadband internet connection whenever you connect your

navigation device to MyTomTom.

Setting up MyTomTom

To set up MyTomTom, do the following:
1. Connect your computer to the internet.
2. Start a browser and go to tomtom.com/getstarted.
3. Click Download now.

Your browser downloads the TomTom driver, which you need to install on your com-

puter in order to connect your device to MyTomTom. Follow the instructions on the

screen if you are asked questions while downloading.

4. When prompted, connect your device to your computer using the USB cable. Then

switch your device on.

Your device is then recognised, backed up and the latest updates are installed.

Important

: You should plug the USB connector directly into a USB port on your computer

and not into a USB hub or USB port on a keyboard or monitor.

Once the TomTom driver is installed, you can access MyTomTom from the notification

area on your desktop.

Tip:

When you connect your navigation device to your computer, MyTomTom tells you if

there are any updates for your device.

Device not starting

In rare cases, your TomTom GO navigation device may not start correctly or may stop

responding to your taps.

First, check that the battery is properly charged. To charge the battery, connect your

device to the car charger. It can take up to 2 hours to fully charge the battery.

If this does not solve the problem, you can reset the device. To do this, press and hold the

On/Off button for 15 seconds and release the button when your device begins to restart.

Charging your TomTom GO

The battery in your TomTom GO navigation device charges when you connect it to the car

charger or to your computer.

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