Alpha Technologies CXPS 48-1.8-M2, 48V Pos Gnd - Manual (Page 53)

Technical Support
Technical support staff are available for answering general questions related to installation, operation and maintenance of Argus products.
In Canada and the USA, call Argus toll free at +1-888-GO-ARGUS (+1-888-462-7487) 7:30 am to 5:00 pm Pacific Standard Time.
For emergencies, call +1-888-GO-ARGUS (+1-888-462-7487) 24 hours a day, seven days a week.
Customers outside Canada and the USA, call +1-604-436-5547 for technical support.
Factory Repair and Servicing
All service, beyond initial adjustments, should be carried out by qualified factory service personnel. For these procedures, please contact
Argus Technologies at the locations listed in the Service Centers document.
Warranty Policy
Argus Technologies Ltd. warrants all equipment manufactured by it to be free from defects in parts and labor, excluding third party OEM
materials (example: air conditioners, batteries), for a period of two years from the date of shipment from the factory. For third party products
the OEM’s warranty shall apply. The liability of Argus applies solely to repairing, replacing or issuing credit (at Argus’ sole discretion) for any
equipment manufactured by it and returned by the customer during the warranty period. The terms of the warranty are Ex Works (EXW) from
Argus’ factory service location.
Argus reserves the right to void the warranty if:
(1) identification marks or serial numbers are removed or altered in any way,
(2) invoice is unpaid, or
(3) defect is the result of misuse, neglect, improper installation, environmental conditions, non-authorized repair, alteration or accident.
Argus shall not be liable to the customer or other parties for any loss of profits, loss of use, costs for removal or installation of defective
equipment, damages or consequential damages based upon equipment failure during or after the warranty period. There shall be no other
obligations either expressed or implied. Argus will not honor warranties for batteries and other third party products without prior written Argus
authorization.
Customer is responsible for all shipping and handling charges (COD and freight collect will not be accepted without prior approval from
Argus Technologies).
Payment terms (North America) are net 30 days subject to prior credit approval. All other orders require payment before shipping.
Payment terms (International) are subject to prior approval and are typically through Tele-Transfer.
Return Material Policy
Our return policy is designed to ensure prompt, efficient and high quality factory service. A service request order (SRO) number must be
obtained before products can be accepted for servicing by the Argus factory. For returns to an authorized service center (refer to the Service
Centers document), please consult the individual service center for specific return policies and instructions.
To obtain an SRO number for a factory return, customers must call the appropriate location with the product serial and model number, as well
as a brief description of the problem, shipment instructions and billing details.
The original packing container should be used whenever possible. The box should be completely enclosed and constructed of wood or
double-wall, corrugated cardboard. At least 3” of foam or shock absorbing packing material must surround the unit. Both the shipping
documents and the outside of the box must have the SRO # clearly marked and the product shipped prepaid to the Argus factory service
center. Argus will endeavor to repair products within five working days of receipt. Repairs to the returned product are warranted for a
period of six months. A service charge may be applied if no fault is found in the returned product. Argus will not accept products without
an SRO number.
WARRANTY AND SERVICE INFORMATION
Canada and USA toll free 24 hour emergency technical support: +1 888 GO ARGUS (462 7487) Outside North America: +1 604 436 5547
048-700-10 Rev B (08/2008)