Luminex 200 User Manual with LDS 1.7 Software - Manual (Page 115)

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MAP Technology Troubleshooting
PN 89-00002-00-150 Rev. A 8 - 13
Error Messages
Error Type Possible Cause Solution
Unable to calculate
temperature compensation. The delta Cal temperature is out
of range. Recalibrate the system. If
message continues after two more
attempts at calibration, contact
Technical Support.
Syringe pump error “A CAN
protocol (bad frame) error
occurred during step 2 of the
stop sample sequence. The
syringe pump component failed
during the
PS_TERMINATING state of
the terminate operation.” The syringe seal is loose. Hand-tighten the syringe cylinder
at the connection to the white
syringe valve. Restart the
analyzer and PC. If the error
message repeats, contact
Technical Support.
“...an increased usage of power
to the green laser.” A warmup error occurred. If the message appears following
a warmup cancellation, turn off
the analyzer and the PC. Restart
them. Complete a full 30-minute
warmup period and attempt
calibration. If the message occurs
more than once without warmup
cancellation, contact Technical
Support.
“heater block temperature not
in range.” The heater block temperature is
out of range. Allow up to 30 minutes for the
heater block to reach desired
temperature. The Luminex Data
Collector software displays the
current temperature in the bottom
right-hand corner of the window.
“another instance of this
program is already running...” The Luminex Data Collector
software is already open and
running. Click OK in the message box.
Open the Task Manager by
clicking Ctrl+Alt+Delete, then
click Task Manager in the
Security window. Click on the
Applications Tab, then click on
the word Luminex. Finally, click
End Task. If a message displays
asking if you want to create a
backup diskette, select the “Do
Not Show This Message Again”
checkbox, then click OK.