Luminex xPONENT 4.2 for FLEXMAP - Manual (Page 29)

Luminex
®
Support
Viewing the Luminex ® Website
Additional information is available on the Luminex ® website. FAQs are available at http://
www.luminexcorp.com/Support/index.htm .
You can access the Technical Support Website using a user name and password at https://
esupport.luminexcorp.com/OA_HTML/jtflogin.jsp .
Contacting Technical Support
Luminex ® Technical Support representatives are ready to help you. If the question or problem
relates to materials from the assay kit, contact the kit provider directly.
Luminex ® Technical Support is available to users in the U.S. and Canada by calling
1-877-785-BEAD (2323). Users outside of the U.S. and Canada can contact us at +1
512-381-4397. Inquiries may also be sent by email to [email protected].
Software Packages
Multiple levels of user access can be licensed for xPONENT ® .
Basic - Allows instrument control.
Additional features for which you can obtain a license:
• Secure - Includes all of the Basic functions as well as administrator-controlled user
permission levels.
• 21 CFR Part 11 - Includes all of the Secure package features as well as the option to
require electronic signatures to perform certain tasks. (Electronic signatures are listed in
the system log.)
• Automation - Includes the ability to communicate with external hardware.
• Remote Web Monitoring - Enables you to view alerts and system status using a
webpage.
• LIS - Enables the system to communicate with an external Laboratory Information System
(LIS) database. The LIS package enables you to export and import patient result data in
ASTM file format.
You must have an instrument control license to operate the instrument.
For more information about purchasing upgraded packages, or to obtain specific package
documentation, contact your vendor.
Introduction
15