Avaya IP Office - Manual (Page 2)

IP Office – User's Guide Page 2
40DHB0002UKAE Issue 2 (9/11/2001)
Call Waiting
Call Waiting tells you if another call arrives while you are already making a call by making a
beep at a six second interval. If you hear the Call Waiting signal, use R to put the present caller
on hold and connect you to the new call; use it again to return to the original caller.
To turn call waiting on use the code *15; to turn it off use *16.
Call Forwarding
Your calls can be forwarded to another extension or an external number either when you are
away from your desk (on no answer), when your extension is busy, and all calls (for example
when you go on holiday).
– To switch forward all calls on dial *01, to switch it off dial *02.
– To switch forward on busy on dial *03, to switch it off dial *04.
– To switch forward on no answer on dial *05, to switch it off dial *06.
– To set the number to which your calls are fowarded dial *07*201#, forwarding to 201 in
this example.
Note: Your System Administrator may have configured a forwarding number on your behalf; if
so, by using the star code from your extension, you over-ride the configured number.
Forwarding on No Answer is not effective if you are using voicemail.
Diverting Calls
You can divert your calls to another extension. In the examples below N is the extension to
which you want your calls diverted. Note that, if you do not answer calls at the temporary
extension, they are forwarded to your own voicemail or call forwarding number.
At another extension:
– *12*N# from the extension you are temporarily using.
– *13*N# to re-direct the calls back to your own extension, before you return to it.
At your own extension:
– *14*N# from your own extension.
– *14*# to cancel either feature from your own extension.
Do Not Disturb
You may choose to receive no calls at all or only those from particular callers on your
exceptions list:
– To switch Do Not Disturb on (with or without exceptions) dial *08, to switch it off dial *09.
– *10*N# to add a number to the exception list.
– *11*N# to delete a number from the exception list.
Note: Your callers, other than your exceptions, either hear busy tone or are re-directed to your
voicemail.