Appendix – Avaya 10U100 User Manual
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Putting a Call on Hold
To put a call on System Hold:
• Press the
button on the Remote Unit once.
You hear intercom dial tone. The call is on hold. Do not hang up the Remote Unit
while the call is on hold. If you do hang up the Remote Unit, the phone will ring.
Answering the ring will reconnect you to the held call.
To Retrieve a Call from System Hold
• Hang up the Remote Unit in the cradle, or press the
button.
The call "rings back".
• Lift the Remote Unit from the cradle, or press the
button.
You are reconnected to the held call.
Transferring a Call
To transfer a call with an announcement:
• While active on the call, press the
button down once.
You hear intercom dial tone. The call is put on hold.
• Dial the 2-digit number of the extension to which you want the call transferred.
• When someone answers, announce the call. If the call is accepted, hang up. If no
one answers, press the
button and you are reconnected to the caller. Or,
hand up, and the call will ring back. (If the person who refused the transfer does
not hang up, press the
button again and you will be reconnected with
the call.)
To transfer a call with no announcement:
• While active on the call, press the
button down once.
• Dial the 2-digit number of the extension to which you want the call transferred.
• When you hear ringing, hand up the Remote Unit in the cradle, or press the
button.
If no one answers, the call will ring back (if Transfer Return is active).
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appendix
E N G L I S H
b a s i c c a l l h a n d l i n g
60653-01 10U100 UserGuide_r2 5/11/01 12:12 AM Page 26