STI 18729 - Manual (Page 14)

© 2010 Pentair Technical Products 89059119 - 14 -
WARRANTY
Pentair Technical Products warrants that the Goods manufactured by Pentair Technical Products will be free
from defects in material and workmanship for a period of one (1) year from the date of shipment by Pentair
Technical Products, subject to the following conditions and exclusions:
A. Conditions. All Goods must be installed and operated according to the following specifications:
1. Maximum voltage variation no greater than plus or minus 10% of nameplate nominal rating;
2. Maximum frequency variation no greater than plus or minus 3 Hz. of nameplate nominal rating;
3. Must not exceed minimum and maximum stated temperatures on the nameplate;
4. Must not exceed (BTU/Hr) rating, including any heat sink as indicated on the nameplate;
5. Refrigerant bearing Goods must not be restarted for a period of one (1) minute after intentional or
accidental shut-off;
6. The filters (if applicable) must be cleaned regularly;
7. The Goods and any parts thereof must not be modified, unless prior written authorization is received
from Pentair Technical Products; and
8. All Goods must be installed and grounded in accordance with all relevant electrical and safety codes,
as well as the National Electric Code and OSHA rules and regulations.
9. All Goods must be installed in a stationery application, free of vibration.
A violation of any one of these conditions shall render the warranty hereunder void and of no effect.
B. Exclusions. This warranty shall be void if product is misapplied in any way or:
1. Buyer specified product is inappropriate for system or environment in which it is operating.
2. Pentair Technical Products product modified in any way without prior written authorization from
Pentair Technical Products.
3. Removal or modification of Pentair Technical Products label affixed to product without written Pentair
Technical Products approval.
Pentair Technical Products must be notified of a claim in writing not later than fourteen (14) days from the
date when Buyer has become aware of such occurrence, or where the defect is such that it may cause damage,
immediately, such notice containing a description of how the defect manifests itself. Failure to provide such
prompt notice to Pentair Technical Products shall result in forfeiture of Buyer’s rights under this warranty.
In the event of a warranty claim, Buyer is to return defective goods to Pentair Technical Products in accordance
with Pentair Technical Products Return Policy. Warranty period for repaired goods remains at 1 year from
shipment of original goods. Pentair Technical Products sole obligation to Buyer under this warranty will be, at
Pentair Technical Products option:
A. Repair or replace Pentair Technical Products products or parts found to be defective in material or
workmanship.
B. Issue credit for the purchase price paid by Buyer relating to such defective Goods or part.
THIS WARRANTY CONSTITUTES THE ENTIRE WARRANTY WITH RESPECT TO THE GOODS AND IS IN LIEU OF ALL
OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY
AND IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.
RETURN AND REPAIR POLICY
Pentair Technical Products products that: (i) are made to order, (ii) have been modified by Buyer, (ii) have
special finishes, or (iv) are determined by Pentair Technical Products to constitute “custom” products that
cannot be returned to stock or resold to other Buyers, will not be accepted for return by Pentair Technical
Products.
All returns require a Return Material Authorization number (RMA #), regardless of reason for return, whether
it be for warranty or out of warranty repair. Returns without an RMA # will be refused by our Receiving
Department. An RMA # is valid for 60 days.
A. An RMA # will be issued by our Repair Department in Anoka, MN at 866-545-5252. Buyer should have
following information available at time of RMA request: