STI 18729 - Manual (Page 15)

© 2010 Pentair Technical Products 89059119 - 15 -
1. Complete Model Number, Serial Number and description of damaged unit being returned.
2. Original Buyer Purchase Order number and date product was received by Buyer.
3. Quantity to be returned and a brief description of failure for each unit, if different.
4. Contact information of Buyer that must include: name of company, billing and shipping address,
phone, number, fax number, freight carrier and the name and phone number of a Buyer contact who
can elaborate on the claimed defect in detail.
5. Buyer must provide a Repair Purchase Order number for both warranty and out of warranty repairs.
The PO will not exceed 50% of a new unit. Buyer will be notified of repair charges that exceed
approved PO amount.
B. All returns to Pentair Technical Products must be securely packed, using original cartons if possible. All
returns must have the RMA number visible on the outside of the carton. Pentair Technical Products is not
responsible for material damaged in transit. Any refrigerant-bearing Goods must be shipped upright for
return.
C. Shipping cost for all non-warranty repairs is the responsibility of the sender and must be shipped prepaid.
Shipping costs for all warranty related repairs will be covered by Pentair Technical Products provided the
goods are returned using a Pentair Technical Products approved carrier. If after diagnoses the product is
determined by Pentair Technical Products not be covered under warranty, Buyer will be responsible for all
shipping charges and will be billed accordingly.
D. Non-warranty repairs are subject to a $75 minimum analysis fee. Analysis fee will be waived if Buyer
approves repair work. If approval is not received within 30 days, material will be scrapped and all shipping
expenses and corresponding analysis fees will be billed to Buyer.
E. At Buyer’s request, Failure Analysis can be provided by Pentair Technical Products for warrantable goods at
no charge. Failure analysis for non-warranty repairs are subject to a $100 per hour Engineering charge plus
any other incurred testing costs.
F. All returned merchandise must be sent to the following address: Pentair Technical Products, 2100 Hoffman
Way, Anoka, MN 55303-1745.
G. Credit for accepted returns shall be at the original selling price or the current selling price, whichever is
lower, less the restocking charge indicated as follows:
1. Within 60 days of invoice date - 20% of applicable selling price.
2. Within 61-120 days of invoice date - 30% of applicable selling price.
3. Within 121-180 days of invoice date - 40% of applicable selling price.
4. Beyond 180 days - subject to individual review by Pentair Technical Products.
If product being returned for credit requires repair or modification, the cost of any labor or material necessary
to bring product into saleable condition will be deducted from credit. Buyer may not take credit against
returns without prior written Pentair Technical Products approval.
LIMITATION OF LIABILITY
PENTAIR TECHNICAL PRODUCTS WILL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR ANY INCIDENTAL,
CONSEQUENTIAL OR SPECIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LOST PROFITS OR
LABOR COSTS, ARISING FROM THE SALE, USE OR INSTALLATION OF THE GOODS, FROM THE GOODS BEING
INCORPORATED INTO OR BECOMING A COMPONENT OF ANOTHER PRODUCT, FROM ANY BREACH OF THIS
AGREEMENT OR FROM ANY OTHER CAUSE WHATSOEVER, WHETHER BASED ON WARRANTY (EXPRESSED
OR IMPLIED) OR OTHERWISE BASED ON CONTRACT, OR ON TORT OR OTHER THEORY OF LIABILITY, AND
REGARDLESS OF ANY ADVICE OR REPRESENTATIONS THAT MAY HAVE BEEN RENDERED BY PENTAIR TECHNICAL
PRODUCTS CONCERNING THE SALE, USE OR INSTALLATION OF THE GOODS