Avaya IP OFFICE 3.2 2420 - Manual (Page 15)

Basic Call Handling Features
2420 and 5420 User Guide Page 11
IP Office 3.2 [15-601077] Issue [7] (5 June 2006)
Transfer
The Transfer feature allows you to transfer a call from your phone to another extension or outside
number.
To transfer the current call to another extension:
1. With a call in progress, press Transfer.
2. When you hear a dial tone, dial the number to which the call is to be transferred.
3. Do one of the following:

To transfer the call without announcing it, press Transfer again. The transfer is
complete.
or

To announce the call before transferring it, wait for the called party to answer. If the called
party is willing to accept the call, press
Transfer again to complete the transfer.
or

If the called party does not wish to accept the call, press Drop. To return to the held
call, press adjacent to it.
or

If the line is busy or if there is no answer, press Drop. To return to the held call, press
adjacent to it.
To transfer a new call to a held call using Conference:
1. If you have a call in progress and you wish to make an enquiry call or another call arrives, press
Hold. Make or answer the second call. The second call requires to be transferred to the first
held call.
2. To transfer the new call to the held call, press Conference and then hang up. The transfer is
complete.