Brother HL 4570CDWT - Manual (Page 80)

Troubleshooting
75
8
Did your previous printing
job fail? wired/
wireless  If the failed printing job is still in the print queue of your computer, delete
it.
 Double-click the printer icon in the following folder and then choose the
Cancel All Documents in the Printer menu:
(Windows ® 2000)
Start, Settings and then Printers.
(Windows ® XP)
Start and Printers and Faxes.
(Windows Vista
®
)
, Control Panel, Hardware and Sound and then Printers.
(Windows
®
7)
, Control Panel, Devices and Printers and then Printers and
Faxes.
Are you connecting the
Brother machine to the
network using wireless
capabilities? wireless  Print the WLAN report for confirm the state of the wireless connection.
(For how to print, see Printing the WLAN report (For HL-4570CDW(T))
on page 36.)
If there is an error code on the printed WLAN report, see Troubleshooting
in the Quick Setup Guide.
 See Brother machine is not found on the network during the printer driver
installation. on page 72.
I have checked and tried all
of above, however the
Brother machine does not
print. Is there anything else I
can do? wired/
wireless Uninstall the printer driver and reinstall it.
I'm using security software.
Question Interface Solution
Did you choose to accept
the security alert dialog
during the printer driver
installation, applications'
start-up process or when
using the printing features? wired/
wireless If you did not choose to accept the security alert dialog, the firewall function
of your security software may be rejecting access. Some security software
might block access without showing a security alert dialog. To allow access,
see the instructions of your security software or ask the manufacturer.
I want to know the
necessary port number for
the security software
settings. wired/
wireless The following port numbers are used for Brother network features:
 Network printing i Port number 137 / Protocol UDP
 BRAdmin Light i Port number 161 / Protocol UDP
For details on how to open the port, see the instructions of the security
software or ask the manufacturer.
Brother machine cannot print over the network.
Brother machine is not found on the network even after the successful installation. (continued)
Question Interface Solution