Brother DCP-585CW - Manual (Page 85)

Troubleshooting and Routine Maintenance
73
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Error and Maintenance messages
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As with any sophisticated office product, errors may occur. If this happens, your machine identifies
the error and shows an error message. The most common error and maintenance messages are
shown below.
You can correct most errors and routine maintenance by yourself. If you need more help, the
Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com.
Error Message Cause Action
B&W Print Only One or more of the color ink
cartridges are empty.
While this message appears on
the LCD, each operation works in
the following way:
„ Printing
If you click Grayscale in the
Advanced tab of the printer
driver you can use the
machine as a black & white
printer for approximately four
weeks depending on the
number of pages you print.
„ Copying
If the paper type is set to
Plain Paper or
Inkjet Paper you can
make copies in black & white.
If the paper type is set to
Other Glossy or
Brother BP71, the machine
will stop all print operations. If
you unplug the machine, or take
out the empty ink cartridge, you
cannot use the machine until you
change to a new ink cartridge.
Replace the empty ink cartridge. (See
Replacing the ink cartridges on page 78.)
Cannot Detect You installed a new ink cartridge
too quickly and the machine did
not detect it. Take out the new ink cartridge and
re-install it slowly.
If you are not using genuine
Brother Innobella™ ink the
machine may not detect the ink
cartridge. Use a new Genuine Brother Innobella™
Ink Cartridge. If the error is not cleared, call
Brother Customer Service.
An ink cartridge is not installed
properly. Take out the ink cartridge and re-install it
slowly until it clicks. (See Replacing the ink
cartridges on page 78.)