Canon VB-M700F - Manual (Page 18)

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• The software may not be able to record video if you use an environment where the IP addresses of the cameras are
occasionally changed. Use fixed IP addresses to ensure proper operation.
• Be sure to operate the cameras, Storage Servers and Viewers over networks using the same network protocol (e.g. all
over IPv4 networks, or all over IPv6 networks).
• For details on the operating system, see “Additional Considerations” in “Operating Environment” (p. 18).
• Audio cannot be transmitted from a Viewer if you use the Viewer on a computer running Windows 7,
Windows 8, Windows Server 2008 R2 or Windows Server 2012.
• Before applying a service pack or updating the operating system, please refer to the Canon Web site).
• Running Windows Update may cause the system operation to become unstable, the operating system to restart, or
recording to stop.
• Using anti-virus software or a firewall may affect the performance of the Storage Server and Viewer.
• Running software other than this product or compatible camera management software may cause system operation to
become unstable.
• When there is a high load on the CPU or hard disk, video may not be recorded or displayed at the specified frame rate,
recording may be interrupted, or the Viewer operation speed may decrease. In addition, recording may be interrupted
when the available hard disk space is low.
• Operation may slow down if the amount of stored data (number of recording files) becomes large.
• Depending on the performance of the computer and the network environment, changes in the recording environment
(such as the time of day and the weather) may result in it not being possible to display recorded or live video according
to the specified settings.
• Using IPsec may degrade the performance for recording and displaying video.
• You can use the camera audio feature (except for the VB-C50Fi, which does not support the function). Review the
following items before using the feature.
– The Viewer supports transmission and reception of audio data.
– Audio data cannot be recorded separately, and is always recorded together with the video.
– Synchronization is enabled only when playing back recorded video (JPEG) and recorded audio. However, the audio
and video may not be synchronized, depending on the operating environment (p. 78).
– The audio stream may be interrupted, depending on the performance of your computer and network environment.
– Audio may be interrupted when using anti-virus software.
• Be sure to test the system under your operating environment before starting regular operation.
Note
• The system environment of the Storage Server will depend on your operating conditions (number of cameras, recording frame rate
settings, etc.), as well as the pre-event recording settings. For details, contact your local supplier.
• Microsoft .NET Framework 3.5 SP1 or .NET Framework 4.5 is required for this software to operate. .NET Framework 3.5 SP1 is
automatically installed when installing RM-64/25/9. For RM-Lite, install it from the included CD-ROM before installing RM-Lite. Enable
.NET Framework 4.5 if it is currently disabled.
• The following runtime module is installed automatically with RM-64/25/9 and RM-Lite. Do not uninstall this module.
– Microsoft Visual C++ 2008 Redistributable
• Microsoft .NET Framework 4.0 is not supported.
Additional Considerations
• Do not specify the Windows folder or the Program Files folder on the system drive as the destination for snapshots or
recording files. You cannot save images or videos to those folders.
• You cannot use the shadow backup feature with this software. For example, once you delete the configuration file for this
software, the file cannot be restored with the shadow backup feature.