Canon XA20 - Manual (Page 165)

Troubleshooting
165
List of Messages for Wi-Fi Functions
Refer also to the instruction manual of your access point and other devices you will use.
Another user is already controlling the camcorder. Try again later.
- This message appears on the screen of the Wi-Fi device. Multiple Wi-Fi devices are trying to
connect with the camcorder. Make sure only one Wi-Fi device is trying to connect and then
touch Retry.
IP address conflict
- Change the camcorder’s IP address to avoid any conflict with devices connected to the same
network. Alternatively, change the IP address of the conflicting device.
Memory card cover is open
- The double memory card slot cover was opened while the memory card was being accessed.
Stop the Wi-Fi function in use and end the Wi-Fi connection.
Multiple access points detected. Try the operation again.
- There are multiple access points sending out a WPS signal at the same time. Try the operation
again later or perform setup using the [WPS: PIN Code] or [Search for Access Points] option
(A 137).
No access points found
- The access point set in the camcorder could not be found.
- Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the
wireless signal. Try using the camcorder in a location farther away from such appliances.
- Make sure that you use the access point’s SSID for the camcorder’s Wi-Fi settings (A 138).
- If the access point is using MAC address filtering, enter the camcorder’s MAC address in the
access point’s configuration screen.
Unable to access configuration files
- Turn off the camcorder. After a short while, turn it on again. If the problem persists contact a
Canon Service Center.
Unable to complete WPS.
- Turn off the camcorder and access point. After a short while, turn them on again and try again.
If the problem persists, perform setup using the [Search for Access Points] option (A 137).
Unable to complete WPS. Try the operation again.
- Some access points require pressing and holding the Wi-Fi Protected Setup (WPS) button. For
details, refer to the instruction manual of your access point.
- Make sure to touch [OK] on the camcorder’s screen within 2 minutes of activating the Wi-Fi
Protected Setup signal on the access point, whether by pressing the button or by entering the
PIN code.
Unable to connect
- Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the
wireless signal. Try using the camcorder in a location farther away from such appliances.
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