Messages recorded in the log files, Log file locations, Error message list – Canon RM-Software User Manual

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Error Messages

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Messages Recorded in the Log Files

„ Log File Locations

The Storage Server log files are saved in the following folder on the computer where the server is installed.

<System drive>:\ProgramData\Canon\WebView\NVR30\Log\

Types of Log Files

„ Error Message List

Messages shown below are recorded in the log file when an error occurs.

File Name

Explanation

storage_server_log_0.csv

Log file for the Storage Server

viewer_log_0.csv

Log file for the Viewer

Message

Explanation

Cannot rename storage_server.cfg.tmp to storage_server.cfg file

A temporary file for the configuration file was found, but could not
be renamed.

No configuration file found.

Could not find the Storage Server configuration file.

Cannot delete old config '<file name>', error code <win32 error>

Could not save the configuration.

Cannot rename config from '<temporary file>' to
'storage_server.cfg', error code <win32 error>

Could not save the configuration.

Cannot write to config '{storage server name}

Could not save the configuration.

Configuration file failed consistency check, exiting...

Inconsistency was found in the configuration file. This occurs when
the configuration file is rewritten directly.

Error: Local machine not in the config.

Could not find the IP address or host name of the Storage Server in
the configuration file.

Failed to bind to listen port {port number}

The Storage Server could not bind to the port.

Failed to setsockopt for conditional accept()

Could not apply a socket option to the socket for group
communication.

LS_start_service(apache) failed.

Apache startup failed.

Email Authentication error (<reason>): <host>

An authentication error occurred while sending e-mail.

Email error: recipient is unreachable (<reason>): <host>

A transmission error occurred while sending e-mail.

Email error: server not responding (<reason>): <host>

Could not communicate with the SMTP host while sending e-mail.

Unable to obtain file size on disk, GetFileAttributesEx failed with
error=%d for file %S

Could not determine the size of the media or event file.

CameraServer <host name> disconnected(<error information>)

Could not connect to the camera.

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