How to check the version, Checking the version of the viewer, Checking the version of the storage server – Canon RM-Software User Manual

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The steps below explain how to check the version of this

software.

Checking the Version of the Viewer

Checking the Version of the Storage Server

The VB-C60, VB-C500D, and VB-C500VD support

MPEG-4 format, while the VB-M40, VB-M600D, VB-C600V

and VB-C700F support the H.264 format. Note that the

following limitations apply.

Live View

• The following video window settings cannot be set, and

the frame rate settings on the camera are enabled.

– Maximum Frame Rate

– Auto Adjust Frame Rate

• Synchronization of audio and video is not guaranteed.

Recording

• The frame rate for the following recording modes

cannot be set, and the frame rate settings on the

camera are enabled.

– Continuous recording

– Motion detection recording

– Sensor recording

• The [Reduce recording frame rate when disk is under

high load] setting in the Storage Server Group Settings

is disabled.

• The [Record Now] option only supports JPEG format.

You cannot use this option to record video in MPEG-4

format or H.264 format.

Playback

• You can perform the following operations. However,

you cannot use [Rewind] and [Previous Frame].

– Specify the playback time on the timeline

– Start playback from the live event display window

and the event search window

– You can use [Pause], [Fast Forward], [Next Frame],

[Previous Event], and [Next Event]

• If you change the recording format of a recording

schedule from MPEG-4 or H.264 to JPEG part of the

way through the recording, then when you rewind the

recording, the image disappears when you transition

from the JPEG segment to the MPEG-4 or H.264

segment, and the “No Recorded Video” error message

is displayed.

• Recordings in MPEG-4 and H.264 format recorded with

this software can only be played back with this

software. However, you can use [Extract Video] to save

the recording as a .mov file and use QuickTime or other

compatible software to play back the recording.

How to Check the Version

1

Start the Viewer.

2

Click [Help] > [About].

3

Check the version of the software on the displayed

dialog box.

1

Click the Start button > [Control Panel] > [Uninstall a

program] or [Add or Remove Programs].

2

Check the version of the software in the displayed list.

Functional Limitations for MPEG-4 and H.264 formats

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