Canon EOS C300 - Manual (Page 38)

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Check this section if you encounter problems connecting to the Wi-Fi network or operating the
camcorder remotely from a Wi-Fi enabled device. If the problem persists, consult a Canon
Service Center (listed on the back cover of the camcorder’s instruction manual).
Check This First
X
Are the wireless router (access point), the camcorder and the computer or other Wi-Fi
enabled device all turned on?
X
Is the transmitter correctly attached to the camcorder’s WFT terminal?
X
Is the Wi-Fi network working and correctly configured?
X
Is the computer or other Wi-Fi enabled device correctly connected to the same Wi-Fi
network as the camcorder?
X
Are there any obstructions between the camcorder and the wireless router or between the
computer/Wi-Fi device used and the wireless router that could be weakening the wireless
signal?
Cannot start the Wi-Fi Remote application on the computer or other Wi-Fi enabled device
The camcorder is not connected to the Wi-Fi network.
X
Make sure the camcorder is connected to the same Wi-Fi network as the computer or
other Wi-Fi enabled device.
The URL entered into the Web browser’s address bar is incorrect.
X
Check the [Wi-Fi Remote 3/4] status screen and make sure to use the IP address
assigned to the camcorder as the URL (A 34).
The user name or password is incorrect.
X Make sure to enter the user name and password set on the camcorder (A 20, 22).
You may have loaded the camcorder’s menu settings from a copy saved on the SD
card using the [w Other Functions] > [Transfer Menu//] function.
X
For your protection, when the camcorder’s settings are saved on an SD card, the
encryption key/WEP index key in the wireless LAN setup and the password(s) in the user/
camcorder settings are not saved. If you just restored the camcorder’s settings from an SD
card, edit the [LAN Setup] and reenter the encryption key (A 35) and edit the [User
Setting] (camcorders that support multi-user operation) or [Camera Settings] (camcorders
that do not support multi-user operation) and reenter the password(s) (A 20, 22).
The Wi-Fi Remote screen is not displayed correctly
You are using a computer or other Wi-Fi enabled device, operating system or Web
browser that is not compatible with Wi-Fi Remote.
X For the latest information about system requirements, please visit your local Canon Web
site.
The Web browser version used does not support JavaScript.
X
Use a Web browser or a version of the Web browser that supports JavaScript.
Cookies are not enabled on the Web browser used.
X
Your Web browser must be enabled to accept cookies. For details, refer to the Web
browser’s Help pages.
Troubleshooting
COP
Y