Canon EOS Rebel T3i 18-55mm IS II Lens Kit - Manual (Page 81)

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Introduction
Contents at
a Glance
Downloading
Images
Camera
Settings
Remote
Shooting
Reference
Preferences
Index
Troubleshooting
If EU is not operating correctly, see the items below.
 You cannot install the software if a user setting with privileges other
than [Administrator] or [Computer administrator] is selected. Select a
user setting with [Administrator] privileges in Windows 7/Windows
Vista or [Computer administrator] privileges in Windows XP. For
detailed information on selecting the user setting, refer to your
computer User’s Manual.
 If EU does not start up even when you have set the camera’s power
switch to < ON >, either double-click the [EOS Utility] icon on the
desktop or click the [
] button ([Start] button in Windows XP), select
[All Programs]  [Canon Utilities]  [EOS Utility]  [EOS Utility] to
start up EU.
 Depending on the card reader and computer OS used, SDXC cards
might not be correctly detected. In such a case, connect your camera
and computer with the provided interface cable, and transfer the
images to your computer.
Installation could not be completed correctly
EU does not start up
The card reader does not detect the SD card.
 EU does not operate correctly on a computer if its system
requirements are not met. Use EU on a computer with compatible
system requirements
(p.2) .
 Push the plug of the interface cable all the way into the socket. Loose
connections can cause faults and malfunctions
(p.5) .
 Check that the camera’s power switch is < ON > (p.6) .
 EU and the camera may not communicate normally with a cable other
than the EOS DIGITAL camera-dedicated Canon interface cable
(p.5) .
 Connect your camera and computer directly with the interface cable
provided with your camera. Do not connect the camera via a hub;
doing so may prevent EU and your camera from communicating
normally.
 If you connect multiple USB devices (not including the mouse or
keyboard) to your computer, the camera may not communicate
normally. If the camera cannot communicate normally, disconnect
USB devices other than the mouse or keyboard from your computer.
 Do not connect more than one camera to the same computer. Two or
more cameras may not operate normally.
 Do not connect your camera with the computer while performing
“Linked shooting” with a WFT series Wireless File Transmitter (sold
separately). Your camera may not operate normally.
 If there is insufficient charge left in the camera battery, the camera
cannot communicate with EU. Either replace with a fully charged
battery or use the AC adaptor kit provided with your camera. Your
computer does not supply power to the camera through the interface
cable.
EU and the camera are not communicating
COP
Y