Troubleshooting 156, Cop y, Troubleshooting – Canon XA25 User Manual

Page 156

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Troubleshooting

156

Troubleshooting

If you have a problem with your camcorder, refer to this section. Sometimes what you think is a
malfunction of the camcorder may have the simplest of solutions - please read the “CHECK THIS
FIRST” box before going on to the more detailed problems and solutions. Consult your dealer or a
Canon Service Center if the problem persists.

CHECK THIS FIRST

Power source

The camcorder will not turn on or it turns off by itself.

- The battery pack is exhausted. Replace or charge the battery pack.
- Remove the battery pack and reattach it correctly.

Cannot charge the battery pack.

- Make sure the camcorder is off so charging can start.
- The temperature of the battery pack is outside its operating range (approximately 0 – 40 °C

(32 – 104 °F)). Remove the battery pack, warm it or let it cool down, as necessary, and try
charging it again.

- Charge the battery pack in temperatures between approximately 0 °C and 40 °C (32 °F and

104 °F).

- The battery pack is faulty. Replace the battery pack.
- The camcorder cannot communicate with the battery pack attached. Battery packs not

recommended by Canon for use with this camcorder cannot be charged using this camcorder.

- If you are using a battery pack recommended by Canon for use with this camcorder, there may

be a problem with the camcorder or battery pack. Consult a Canon Service Center.

A noise can be heard from the compact power adapter.

- A faint sound can be heard while the compact power adapter is connected to a power outlet.

This is not a malfunction.

The battery pack is exhausted extremely quickly even at normal temperatures.

- The battery may have reached the end of its battery life. Buy a new battery pack.

Power supply

• Is the battery charged? Is the compact power adapter correctly connected to the camcorder?

(A 21)

Recording

• Did you turn the camcorder on and correctly set it to

mode? (A 40) Is a memory card

correctly inserted into the camcorder? (A 38)

Playback

• Did you turn the camcorder on and correctly set it to

mode? (A 100, 111) Is a memory

card correctly inserted into the camcorder? (A 38) Does it contain any recordings?

Other

• Does the camcorder make a rattling sound? The internal lens fixture can move when the

camcorder is turned off or in

mode. This is not a malfunction.

COP

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