LG HXE2S1TGL - Manual (Page 31)

1. Once connected, the external HDD is recognized but not displayed.
[Reason] Vibration or impact damage the external hard disk , or bad power supply as other
reasons may cause this problem.
[Major symptoms] “show only…”
[Solution] Insufficient power supply, connect using the USB-Y cable, or use the port
back of the PC.
2. Files larger than 2 GB cannot be copied to the external HDD on Mac.
The partition of the external HDD is FAT 32. Set the partition to extended partition (HFS+) on
Mac OS. (Note: formatting will be lost data before, please back up first)
4. The formatted external HDD is recognized on Windows 2000 and XP but not on
Windows 98SE and ME.
This is due to the difference in format type. Windows 98SE and ME support FAT 32 only,
whereas Windows 2000 and XP support both FAT 32 and NTFS. Format as FAT 32 to enable
recognition by all Windows systems.
5. Power is insufficient.
[Major symptoms]
Not recognized / Sometimes recognized / Tick sound heard / Data move failed /
Driver disappeared.
[Solution]
Connect directly to the rear of the PC.
.
6. How to management your date in external hard disk.
[Solution] No responsible for the loss of data. To prevent data loss, regularly use
other backup storage devices.
7. The “Hi-Speed USB device is connected to a Non Hi-Speed USB hub” message
is displayed.
This message is displayed when an external HDD is connected to a USB 1.1 host adapter
(12 Mbps max) or if the USB driver is incorrect.
In this case, purchase a USB 2.0 hub or install the driver manually.
8. Check the sequence when the external driver does not work.
- Check whether the USB cable is connected correctly.
- Check the operation of LED.
- Check the driver recognition.
- Check if the internal motor of the external HDD works during operation.
- Check the normal operation of the USB port from the Control Panel in the following sequence:
1) Windows / XP / VISTA, Windows 7
Control Panel System Hardware Device Manager Common Parallel Bus Controller
9. S/W User manual and backup S/W are deleted.
- Download Method for User Manual & Backup S/W :
1. Connect to http://www.nero.com/lgehdd
2. Input the simple information (e-mail and name)
3. Click the Download button
Troubleshooting
31 LG External HDD Manual