Calling hp technical support – HP XP Array Manager Software User Manual
Page 38
Calling HP Technical Support
If you need to call HP technical support, make sure to provide as much information about the problem
as possible, including:
•
The circumstances surrounding the error or failure.
•
The exact content of any error messages displayed on the host system(s).
•
The Volume Retention Manager (or other) error code(s) displayed by the Remote Web Console
computer.
•
The Remote Web Console configuration information saved on diskette using the FDCOPY function
(see the HP StorageWorks XP24000/XP20000 Remote Web Console User’s Guide).
•
The remote service information messages (R-SIMs) logged on the Remote Web Console computer
and the reference codes and severity levels of the recent R-SIMs.
For worldwide technical support information, see the HP support website:
Troubleshooting
38