Print troubleshooting – HP Officejet 6500 User Manual

Page 171

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Check the media size

Content on a page might be cut off if the document size is larger than the media that
you are using.

Make sure the media size selected in the printer driver match the size of media loaded
in the tray.

Check the margin settings
If the text or graphics are cut off at the edges of the page, make sure the margin settings
for the document do not exceed the printable area of your device. For more information,
see

Set minimum margins

.

Check the page-orientation setting
Make sure the media size and page orientation selected in the application match the
settings in the printer driver. For more information, see

Change print settings

.

Check the device location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the device away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less than
3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.

If the above solutions do not work, the problem may be caused by the inability of the
application to interpret print settings properly. See the release notes for known software
conflicts, refer to the application's documentation, or contact the software manufacturer
for specific help.

Print troubleshooting

Use this section to solve these printing problems:

Envelopes print incorrectly

Borderless printing produces unexpected results

The product is not responding

The product prints meaningless characters

Nothing happens when I try to print

The pages in my document came out in the wrong order

The margins are not printing as expected

Text or graphics are cut off at the edge of the page

A blank page came out while printing

Print troubleshooting

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