Avaya 5620SW + EU24 - Manual (Page 64)

Page 64 - Resetting the IP Telephone Management and Troubleshooting
Page 64 - Management and Troubleshooting IP Office (R3.0) 5620SW + EU24 User’s Guide
Resetting the IP Telephone 40DHB0002USEP – Issue 1 (13th January 2005)
Resetting the IP Telephone
Reset your IP Telephone when other troubleshooting suggestions do not correct the
problem or after being advised to do so by your System Administrator.
Resetting Your Phone
This basic reset procedure should resolve most problems.
1. Press the Mute button.
2. Using the dial pad, press the following keys in sequence: 73738#
• The display shows the message “Reset values? * = no # = yes.”
3. Choose one of the following:
• If you want to reset the phone without resetting any assigned values, press *
(asterisk).
- A confirmation tone sounds and the display prompts “Restart phone?
* = no
# = yes.”
• If you want to reset the phone and any previously assigned (programmed)
values, press # (the pound key). (Use this option only if your phone has
programmed, static values)
- The display shows the message “Resetting values” while your IP
Telephone resets its programmed values, such as the IP address, to its
default values, and re-establishes the connection to the server. The display
then prompts “Restart phone?
* = no
# = yes.”
Note: Any reset/restart of your phone may take a few minutes.
Power Cycling Your Phone
Use the power cycle with your System Administrator’s approval only if the basic or
programmed reset procedure cannot be performed or does not correct the problem:
1. Unplug the phone and plug it back in.
• The phone connection is re-established.
2. If power-cycling does not correct the problem, your System Administrator can
perform a more severe power cycle routine by unplugging both the phone and the
Ethernet cables.
WARNING: Because the type of power cycle mentioned in Step 2 involves re-
programming certain values, it should only be performed by your
System Administrator.