Returning your tape drive, Surestore express exchange – HP Colorado 14GB Travan Drive User Manual
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Returning Your Tape Drive
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Returning Your Tape Drive
All countries other than the USA: If your Hewlett-Packard product requires
repair or replacement, call
In the USA: If your Hewlett-Packard product requires repair or replacement,
follow these instructions:
Call
for help in determining whether your drive is defective.
When you call, make sure your tape drive is still installed, and have the
following information available:
Product name and serial number
●
Date of purchase
●
A description of the product fault
●
A contact name and number for details of the failure
●
Your shipping address
●
You will be given a return authorization number. Keep the return authorization
(RA) number for future reference.
Hewlett-Packard will ship you a replacement product. If your tape drive is still
under warranty, a prelabeled box and prepaid return postage for your defective
product are included with your new drive.
For an additional cost, a replacement product can be shipped to you in advance,
with a return shipping label included. After installing the replacement unit,
securely repackage the defective tape drive in the same box the replacement unit
was shipped in. Include a brief letter with your return address, day-time
telephone number, and the return authorization number. Affix the shipping label
to the top of the box.
If the product is still under warranty, there is no charge for the replacement. If the
product is not covered under warranty, an exchange cost will be quoted when the
return authorization number is issued.
NOTE:
When returning the drive to HP, any damage caused as a result of
inadequate packaging is your responsibility. Use the original packing materials
whenever possible.
SureStore Express Exchange