HP Officejet Pro 8600 - Manual (Page 136)

• If you are using HP ePrint, check the following:
◦
Make sure the printer’s email address is correct.
◦ Make sure that the printer’s email address is the only address listed in the
“To” line of the email message. If other email addresses are listed in the
“To” line, the attachments you are sending might not print.
◦ Make sure you are sending documents that meet the HP ePrint
requirements. For more information, see Web Services specifications.
• If your network uses proxy settings when connecting to the Internet, make sure
the proxy settings you are entering are valid:
◦
Check the settings being used by the Web browser you are using (such as
Internet Explorer, Firefox, or Safari).
◦ Check with the IT administrator or person who set up your firewall.
If the proxy settings used by your firewall have changed, you must update
these settings in either the printer’s control panel. If these settings are not
updated, you will not be able to use Web Services.
For more information, see Set up Web Services using the printer’s control
panel.
TIP: For additional help on setting up and using Web Services, visit
ePrintCenter (www.eprintcenter.com).
Solve problems using HP websites
If you are having problems using HP websites from your computer, check the following:
•
Make sure the computer that you are using is connected to the Internet.
• Make sure the web browser meets the minimum system requirements. For more
information, see HP website specifications.
• If your web browser uses any proxy settings to connect to the Internet, try turning
off these settings. For more information, see the documentation provided with
your web browser.
Solve HP Digital Solutions problems
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer
problems.
This section covers the following topics:
•
Solving HP Direct Digital Filing problems
• Solving HP Digital Fax problems
Solving HP Direct Digital Filing problems
This section covers the following topics:
•
Common problems
• Unable to scan to network folder
Chapter 9
132 Solve a problem